Microsoft Office Customer Service

Charles A. Durr

**** ***** ****** ***. 773-***-****

Chicago, IL 60629 *******.*******@*****.***

Professional Profile

Self-motived professional offering more than 10 years of experience in the Financial, Accounting and Clerical industry; In-depth understanding of Accounting and Business software’s (MS Office Suite and QuickBooks Certified) in handling daily operations. Aspiring to utilize my strong organization skills and attention to details to support the Financial Department for your company.

Certifications Education

Intuit QuickBooks Certified- 2016 Accounting Assistant / Bookkeeper

MOS: Microsoft Office Word 2013 Certified- 2016 America Business College 2016

MOS: Microsoft Office Excel 2013 Certified- 2016 Technology and Education Program

H.O.P.E Technology and Ed Center 2012

Professional Experience

PLS Financial Solutions June 2013 to February 2016

Garnishment Coordinator Oak Brook, IL

Provided superior customer service, and maintained a high degree of professionalism to both internal and external customers.

Ensured all transactions were completed in accordance with federal, state, and local regulations

Managed transactions and entered data through several computer applications

Perform reconciliations for assigned accounts to maintain accuracy

Created status reports daily for all regions in the Chicagoland area

In impact research and print wage assignments

Facilitated in reviewing customer wage assignment for processing

Created and maintained spreadsheets through Microsoft Excel and imported data through software’s for garnishment cases

Prepared wage assignment letters and labels through Microsoft Word Mail Merge

City Staffing September 2012 to April 2013

Accounting Clerk Chicago, IL

Entered and maintained transactions in accounting ledgers on a daily basis.

Analyzed recorded documents and transactions to correct errors and make required changes

Tasked with carrying out a variety of bookkeeping activities

Preparing bank deposits, general ledger postings and statements.

Managed cash receipt items and disbursements according with company policies

Collected and compiled client financial data, entered information into QuickBooks

Reviewed A/R aging of delinquent accounts

Thomas & Herbert CVP, LLC June 2008 to December 2010

New Admissions Clerk Chicago, IL

Generated mass mailing list utilizing Microsoft Word mail merge

Obtained, organized and processed contracts for new moves

Performed data entry operations for new moves and inspections

Developed monthly reports through Microsoft Word and Excel for new admission

Schedule and managed weekly briefings for new moves

Processed application fees and transmittals

Replied to inquiries regarding admission requirements

Chicago Housing Authority (CHAC) February 2004 to June 2008

Rent Market Analyst Chicago, IL

Analyzed metrics in order to identify effective relationships between customers and owners

Utilized spreadsheets and statistics to analyze significant patterns within clients' customer bases

Established and processed rent increases for owners and contracts for new moves

Coordinated scheduling for section 8 tenants annual inspection.

Performed data entry on continuing basis in salesforce system; a system used for Chicago Housing Authority.

Working with vendors, customers, and colleagues to resolve inquiries and issues

Morgan Stanley Dean Witter May 2000 to September 2003 Lockbox Operations - Section Manager Chicago, IL

Participated actively in the design, development, testing and implementation of the cross training lockbox processing procedures

Daily Balancing of all general ledgers as well as processing remittances.

Supervised and trained all staff in areas of operations

Utilizing Microsoft Excel to generate and maintained weekly/monthly reports

Conducted quarterly staff reviews

Reconciled encoding errors within regional operations

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