Project Customer Service

John Galeano

**** ** * ** ***** -Florida *****

Cell Phone: 857-***-****.

Status: Resident

************@*****.***

************@*******.***

Public Profile

https://www.linkedin.com/in/john-galeano-b633495b/en

IT Platform Specialist

Project Leadership ~

Highly accomplished IT Specialist / Project Manager with comprehensive 8+ years of experience as a IT Specialist. Proven analytical and problem solving abilities in diverse environments as well as solutions delivery.

Management of the Core Bancaria Altamira platform / Altair.

Analysis, design and programming in Cobol, JCL,

CICS, language under OS/390 architecture.

Certification and Quality control.

Organization and methods.

Work teams coordination.

Project control.

Task follow up.

Networking: LAN, WAN

Mainframe Computers operation, MVS, AS400 & CICS.

Operation of Microsoft Office tools, Internet Explorer, SQL, Cobol, JCL, CICS, DB2.

Specialist managing applications and equipment: Omni 390/Omni995/ Omni3200 Omni3600 Omni 3750

Cash registers: IBM, Nurit 8320/ Nurit 8310/ Nurit 2059

Bull Telesincro Equipment.

Hypercom T7PLUS/ Hypercom550

Specialist handling with Automatic Teller Machines NRC and INTERBOLB

PROFESSIONAL EXPERIENCE

MAP STAPHING SOLUTIONS GROUP May 2015 –June 2016

Business Analyst (Banco Santander Project)

Generating proposals for new applications.

Create and Manages Project Documents

Project Monitoring.

Certification of new applications in ATMs

Certification cards Visa and MasterCard for EMV.

Specialist handling with ATM Diebold and NCR.

Generation of functional analysis document based on the user requirements document (DDR)

Interface with vendors and acts as liaison and primary point of contact for assigned systems.

Designs test cases and assists during integration and User Acceptance testing.

Support post Implantation.

Banking Experiences

Define Scenarios UAT.

Test Planning

Test Execution

Test Result Reporting

Defect Reporting

Regression Testing

Production Deployment Validations

Business Requirements: Executes all day-to-day quality project related activities.

HP-ALM.

BANCO PROVINCIAL B.B.V.A. Caracas – Venezuela. ( October 2012 – August 2014 )

Business Analyst

Evaluation, Design and Project Control.

Analysis, Design, Development and Implementation of Information Systems for organizations.

Project Plan Development using Microsoft Project 2000.

Skills for teamwork and under pressure, ease of expression.

Process optimization.

Designing in conjunction with the Product Manager Aquiriencias, campaigns and promotions that drive profitable growth Segment Commerce.

Design new products or features in competitive Pos contribute directly to business plans.

Communication management of human and material resources, and

Timing control

Evaluate performance of products and services existing in the market related to acquiring business, identify weaknesses and propose improvements to market segments that meets the needs.

Identification and risk control.

Formulate the proposal Monthly Goals for the branch network management and budgeting in the segment following the general guidelines of the Vice President.

Prepare annual business plan and budgets.

Process and deliver to regulators promotions campaigns arising from business strategies.

Coordinate with the area of Management and Technology Projects designs and development of new previews to put into production capabilities.

BANCO PROVINCIAL B.B.V.A. Caracas – Venezuela. April 2006 – September 2012

IT Platform Specialist

Control, manage and coordinate the management and monitoring equipment, with 10 employees under direct supervision and more than 30 resources of outsourcing companies such as, Diebold, TMT Communications, CANTV, Global Crosing

Coordinator of project development Implementation of new technologies.

Coordination in the area of Telecommunications.

Coordination and control of technology platform storages.

Monitoring management of the office network in the IT platform and Bank Security.

Responsible for maintaining the online application that runs on each of the agencies.

Coordination and management in the configuration of remote computers of the BBVA Banco Provincial.

BANCO PROVINCIAL B.B.V.A. Caracas – Venezuela. (January 2001 – March 2006)

QA Specialyst

Responsible for performing certifications under CICS COBOL language to the development of means of payment (Credit Card, Debit Fraud, Retail).

Certification and Implementation of Point of Sale Applications: WIFI, Virtual, Lan, IP)

Certification and Implementation of applications for ATMs (Diebold, NCR and Wincor).

Certification and Implementation of applications for Merchant and Vpos.

Analysis and Design (Cobol, DB2 and CICS) Batch Cobol JCL Language, implementation processes by controlling M

Test Extress

Loyalty Product Certification.

Cordinación new technology projects VPOS and MERCHANT

Coordination related to implementation of desarrolos of Mecios of payments, loans, low technology Web technologies.

Project following.

Design and preparation of technical and functional documentation (Manuals: User Guide, Reference and Incidence and solutions)

BANCO PROVINCIAL B.B.V.A. Caracas – Venezuela (January 1996 – December 2000)

T&O Analyst

Responsible for performing gathering information for generating Logic and functional designs.

Responsible for conducting meetings with different area for the planning and agreements on requested by users and can be done by the development areas.

Coordination user tests Quality in the environment and determine whether developments meet the requirements of the requesting unit.

Responsible for implementation of development for use by business users.

Create user's Manuals of applications.

Participation in the Implementation of new system of BBVA Provincial corporate.

Education

University Nueva Esparta, Caracas – Venezuela

Bachelor Degree of Science in Computer (2009)

Training

June 2002 Megasoft Computing

Adabas Introduction 40Hrs. course

An introduction to the z/OS Environment 40Hrs.

Z/OS Job Control Language and Utilities 40Hrs.

Customer Service.

Application of Project Management.

Languages

English (Intermediate)

Spanish.

Contact this candidate