Manager Customer Service

Shoaib Khan, MBA

**** ****** **, **** ******, IL

***********@*****.*** 847-***-****

Career Summary

IT leader with over fifteen plus years of diversified experience in various business and information systems industries. Management expertise includes implementing highly complex worldwide strategy, solutions, and system for large scale operations.

Driving business values while decreasing project and technical resource costs

Developing and executing complex strategies

Managing large scale project portfolios from requirements to implementation including hardware and technical architecture

Professional Experience

AbbVie BioPharmaceuticals

Sr. Manager – Supply Chain Operations

North Chicago, IL

2013 – Current

Senior Manager responsible for developing ERP implementation strategy for planning and execution of entire organization. This include responsibility of developing solution, managing 20 BSA and development team with onsite and offshore developers, managing $10MM budget for complex manufacturing sites, warehouse, logistic and planning center from Abbott to AbbVie including:

oEliminated 7 different local ERP systems across 9 manufacturing sites, 2 planning centers, 50 countries (LATAM, Europe and Asia Pac) and two planning centers with a single SAP solution.

oDesigned, developed and implemented a new SAP ERP solution for master data management, SCM, Order to Cash, planning, financial and inventory management reporting.

oTransitioned a highly complex European logistic to a 3PL with $3MM cost savings annually.

oCreated and executed a strategy to connect Third Party Manufacturing with the SAP ERP and EDI solution with annual saving for $1.5MM.

Senior Manager responsible for global planning and forecasting applications for the Sales and Operations planning platform. Responsible for developing a Transition Service Agreements (TSA) strategy with finance, marketing and operations organizations to create a separate AbbVie Inc. entity.

oPlanning and forecasting for 8000 SKU with $10Billion in sales resulting in decreasing on hand inventory while reducing back orders.

oManage a large portfolio with a complex team including 12-15 onsite and 20-25 development team offshore while managing $4MM project budget and $3MM operation budget while creating value to many business units.

Abbott Laboratories

Sr. Manager Supply Chain IT – Global Pharmaceutical Operations Sales, Operation and Logistic Planning

Waukegan, IL

2001 – 2012

Senior Manager responsible of designing, developing and implementing Sales & Operation Planning process world-wide for multiple Abbott divisions. This includes implementing a standard business process for 125 commercial affiliates, 12 manufacturing sites and two planning and logistic organizations world wide.

oManaged internal and external onsites (15) and offshore (35) teams. This includes managing project portfolio including responsible for hardware and package solutions while managing $5MM annual budget for internal employees, career development, hiring and making all resource decisions.

oDesigned, developed and implemented large data mart utilizing ETL and Cognos reporting for all operations, financial and management reporting for various business units for single point of truth.

oSupported worldwide Planning Centers, which included designing and developing KPIs for Perfect Order as well as Customer Service (Both Internal and External)

oDeveloped separation strategy for applications, datacenters, resources between Abbott and AbbVie for all product planning and logistics for commercial affiliate, Planning Centers and warehousing systems while advising upper management on execution strategy.

Shoaib Khan

Sears – The Great Indoors (Specialty Home and Garden Concept) Rolling Meadows, IL

IT Project Manager 1999 – 2001

Designing and development of Home Construction Software

Responsible for leading a project to design, develop and implement home, kitchen and bath designing software.

oThe functions included software design, development and implementation of new construction and remodel software for in store designer and clients to help manage construction project.

oThe application develop schedule, timeline, cost, bill of material, where to purchase the products, as well as tracking project progress.

oThe technology was Object Oriented Design and Development utilizing Rational RUP build on the OS2 software with Oracle database as a backbone while leading a technical team from design thru implementation of 10-15 BSA, architect, developers and testers.

First Card (now J.P. Morgan Chase Bank) Elgin, IL

Manager – Development, IT Systems 1992 – 1999

Responsible for developing complex world class FIS (First Infinity System) in the credit card industry on Hogan CAMS (Cardholder and Merchant System) platform in order to replace their existing Legacy system.

Technical team lead responsible for managing 15 programmers and programmer analysts whose goal was to deliver fully tested systems.

oProject management & planning, budgeting, estimating to deliver first complete credit card system

oRequirements gathering and detail system design using the JAD (Joint Application Development) concept

oSupported conversion for seven million cardholders including all aspects of the Customer Information System database

Anderson Consulting (now Accenture) Chicago, IL

Senior Consultant 1987 - 1992

As an experienced senior consultant, I worked on developing complex systems throughout their life cycles by defining requirements, coding applications as well as testing and implementig for the following companies:

oTelecommunication Company (Motorola): responsible for the conversion process of the automated price book

oGovernment agencies (USDA): served as a data administrator by managing the database dictionary in IDMS environment

oHealthcare (Baxter): Developed and implemented EDI transactions for shipping and receiving inventories

oManaged 10 programmers to complete the requirement gathering, coding, testing, implementation and conversions of various systems

Education

Lake Forest College

Master in Business Administration Lake Forest, IL

Focus: Operations Management

Northeastern Illinois University Chicago, IL

Bachelor of Science

Major: Computer Science

Honors &Awards

President’s Award – Abbott Labs

American Banking Association - Bank Card School, University of Oklahoma

Anderson Education Center - completed over 1,000 hours of continuing education

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