Customer Service Sales

PATRICE RENEA TURNER

*** ****** ******, *******, ******** 20602 301-***-**** *******.********@*****.***

OBJECTIVE

To obtain a position where I can effectively utilize my training and experience.

EDUCATION

College of Southern Maryland, Waldorf, MD Currently Enrolled

Major: Criminal Justice/Law Enforcement

Maurice McDonough High School, Pomfret, MD June 2010

High School Diploma

ACCOMPLISHMENTS

•Feed the Hungry, Volunteer

•City of Waldorf to Clean the Community, Volunteer

•Future Business Leaders of America, Historian, served for 2 years

PROFESSIONAL EXPERIENCE

Diamond Wireless (Verizon) Waldorf, MD July 2015- Current Sales Consultant

Michael Williamson Store Manager 240-***-****)

•Greet customers with excellent customer service

•Provide service to all new and existing Verizon customers

•Make sure that we uphold meeting all standards including meeting customers needs

•Help with all services including technical issues as well

•Ensure that all merchandise is fully stocked

•Perform inventory counts, manage cash drawers opening and closing the store, and preparing bank deposits

Sterling Jewelers, Waldorf, MD August 2012-September2014

Sales Associate-

Christine Johnson Supervisor 301-***-****)

•Courteously welcome customers as they enter and thank them as they leave.

•Efficiently process transactions within busy, fast-paced retail environments.

•Operate cash register, tablets and computers to itemize and total customer purchases.

•Process payments, make change for cash transactions and balance drawer at the end of each shift.

•Assist with store stocking, floor-sets and opening/closing procedures.

•Display a positive, helpful attitude on a daily basis.

•Assist customers with jewelry selection to ensure customer expectations are met.

•Ensure that all company daily sales standards are met in order to exceed monthly and yearly goals.

Macy’s, Waldorf, MD November 2011 –September 2012

Retail Sales Clerk

Patrick Lynch

•Courteously greeted customers

•Determined customer needs based on personal features and other customer preference related factors.

•Performed sales support functions related to POS procedures.

•Demonstrated knowledge of store products and services to build sales and minimize returns.

•Assisted with store stocking, floor-sets and opening/closing procedures.

•Maintain a professional attitude with sincerity and enthusiasm.

Safeway Inc., Waldorf, MD August 2009 – December 2011

Cashier/Customer Service Aide

•Entered purchases into cash register to calculate total purchase price.

•Balanced cash drawer and receipts; documents discrepancies.

•Counted money, gave change and issued receipts for funds received.

•Trained new cashiers.

•Accepted cash, checks or bankcards for payments; completed check and bankcard transactions according to established procedure.

•Responded promptly to customer inquiries.

•Handled and resolve customer complaints.

COMMUNITY SERVICE

American Red Cross, LaPlata, MD July 2009 – August 2009

Survey Tracker

•Assisted with recording surveys.

•Shredded sensitive documents on daily basis.

•Logged and maintain client confidential information.

•Distributed and processed materials to different departments.

Lifestyles Inc., LaPlata, MD June 2007 – July 2007

Assistant

•Assisted with making meals for participants.

•Physically discarded materials that were expired.

•Photocopied documents for meal distribution.

•Organized and preformed filing on a daily basis.

P.D. Brown Public Library, Waldorf, MD June 2007 – July 2007

Library Assistant

•Answered directional and informational questions either in person or by telephone.

•Sorted and distributed mail and incoming correspondences to the appropriate staff member.

•Organized bookshelves.

•Assisted supervisor in processing and circulation reserve materials (books, reprints, journals).

•Purged confidential/sensitive records.

•Picked up and straightened circulation and reading room areas.

•Instructed users on the operation of audiovisual equipment.

•Performed a variety of support activities in stockroom and with reproduction units.

COMPUTER SKILLS

•Microsoft Office Suite (Word, Excel and PowerPoint)

•Microsoft Outlook

•Microsoft Publisher

References Available Upon Request

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