Customer Service Sales
Resume:
IVORIE BLOW
Dallas, NC *****
Email: I *********@*****.***
OBJECTIVE
To obtain employment as a skillful, hardworking associate that would allow me to be a productive asset with a company that has a challenging, energetic where customer care is top priority and also where I would be able to fully utilize my professional experience with customers that would be of great value to the customer service field.
CERTIFICATIONS
• P residential certificates for 3.9 GPA
• H IPAA
• O SHA
• N ational Honor Society
EDUCATION
Rowan Cabarrus Community College, Associates Degree Graduation: in progress
Everest College Chesapeake, VA Accredited Diploma in Medical Assistant Graduation: 07/2011
PROFESSIONAL SKILLS :
• M icrosoft word, PowerPoint major body systems
• m edical terminology CPT and ICD 9 coding
• t yping 40 wpm appointment scheduling and record management
• I njections & Venipunctures medications and soap notes
• d iagnostic and therapeutic procedures patient assessment PROFESSIONAL WORK EXPERIENCE
DOMA TECHNOLOGY MEDICAL DOCUMENT REVIEWER 1 05 2016 PRESENT Documents transactions in appropriate medical management system Writes responses to inquiries Contacts healthcare provider offices by telephone, collects medical notes and forwards to the VA Identifies, analyzes and resolves a variety of document issues Identifies, analyzes and resolves a variety of scheduling issues Contacts healthcare providers to confirm appointments Fedex package handler 10 2015
Operations admin 10-201*-**-****
● Unload and load trailers
● Quality assurance
● Inspect packages
Hlp construction administrative assistant
01/2012 present
● answer incoming and outgoing calls, made appointments with clients, updated clients records and register clients in system, handle payments from clients, faxed and copied assigned duties Sort handler Amazon 11 2014 2015
● sort packages according to the zip codes for usps to pick up, wrap down pallets, create and build pallets, gaylord dumping certified and working inbound Assembler Debbie Staffing 07/2013 10/2014
● Performs manual labor on a production line, r esponsible to operate production line machinery and may perform minor repairs.
Pharmacy help desk Connextions 10/15/2012 04/2013
● P roviding telephone support for the PDX Pharmacy information management system to retail pharmacy employees. Answering question, analyzing system problems and quickly arriving at a workable solution.Documenting and maintaining records of all reported concerns and issues using standard systems and procedures.
Unlicensed insurance agent
● W e enroll people with pre existing conditions into health insurance policies, agents will be required to call leads and ask just a few questions in order to find out if the lead is a potential client and to best meet their needs and wants in obtaining a health insurance policy. Housekeeping Crown Plaza Hotel 5/26/2012 09/2012
● s trip dirty sheets from beds and replace them with new ones. They also might serve customers directly by delivering ironing boards, extra pillows or cribs to guest rooms. While they clean rooms, they also inventory and stock items such as cups, s hampoo, lotion and hand soap. Housekeepers who work in hospitals also make beds and often disinfect equipment and supplies. Housekeepers in large commercial buildings might concentrate on floors, windows and emptying trash cans Welder Huntington Ingalls Industries 2/2012 3/2012
● Lay out, fit, and fabricate metal components to assemble structural forms, such as machinery frames, bridge parts,
Medical Assistant Portsmouth Pediatrics 6/2011 8/2012
● i njections, venipunctures, and v ital signs, urinary assessments
● dispense and administer medication
● maintained & u pdated clients records and register them in system
● g reet and assist visitors & provide clerical support to clients
● assisted with incoming and outgoing calls & faxed and copied assigned duties
● made appointments & h andle payments from clients Sales Associate Wal Mart Super Center, Hampton, VA 6/2007 7/2010
● Greet customers and discuss type, quality, and quantity of merchandise or services sought for purchase, advised customers on use and care of merchandise, provide advice concerning specialized products or services, estimate or quote prices, credit terms, trade in allowances, warranties and delivery dates, prepared merchandise for purchase, prepared sales and accept cash, check, credit card or automated debit payment, assisted in display of merchandise, maintained sales record for inventory control.
Office Associate H NNCSB 1/2007 5/2007
● answer incoming and outgoing calls, made appointments with clients, updated clients records and register clients in system, handle payments from clients, faxed and copied assigned duties Sales Associate Office Max 2/2004 3/2005
● Performed clerical assignments of a general office duties and responsibilities, assisted callers and visitors, provided information such as ordering business cards, stamps, pens, stationery, envelopes, etc. processed incoming and outgoing faxes and mail. VOLUNTEER EXPERIENCE
Youth Center Family Redirection 6/2005 2007
● Write daily report on duties with children, maintained student behavior and safety, feed children, mentor and guided the students towards redirection Administrative Secretary Hampton University 6/2001 6/2005
● Provide clerical support to counselors, assist with incoming calls and routed messages to prospective parties, assisted visitors, maintained student records, registered incoming students, updated student records, prepared registration materials, processed student withdrawals, duties upon request
PROFESSIONAL
David Watts 757-***-****
8306 Burgandy Ridge Drive
Harrisburg NC 28205
Wendy Randall 757-***-****
903 Enterprise Parkway
Hampton, VA 23666
Harold Presley 732-***-****
2900 Westbury Ct
Dallas, NC
Contact this candidate