Customer Service Life Insurance

** ****** ****, **** *******, NJ *****

917-***-****

*******@***.***

Education

Bachelor of Arts in Social Science Pace University

Study Abroad – Language, Philosophy and Culture University of Paris, La Sorbonne

1/00 - 4/02 Yonkers’ Contracting Company, NY

Procurement Department Administration

• Create and maintain material information in SAP system. Keep track of new products added to the line, follow up with various areas of the company to get accurate specifications in a timely manner.

• Draft, amend and generate purchase orders to vendors.

• Assist with subcontractor and supplier solicitation pre and post bid.

• Track vendors to ensure that purchase orders are signed and returned timely.

• Update spreadsheets for subcontractor price comparisons and maintain monthly reports.

• Review and investigate delinquent account payments.

• Resolve discrepancies and review vendor account status reports.

12/99 - 1/00 New York Life Insurance Company, NY

Customer Service Associate

• Investigate and resolve discrepancies with counterparts arising from documentation.

• Delegate to be the main contact for resolving billing discrepancies.

• Retrieve data from financial institutions for verification and documentation.

• Handle an average of 50 calls per day.

• Process trade transactions, premium payments and policy changes.

• Communicate with agents on the status of their clients’ contracts.

• Obtained Series 6 License.

Internships

Legal Intern for Justice Richard Braun

Supreme Court NY

•Attend and comment on court proceedings, pretrial and settlement conferences.

Academic Advising Coordinator

Pace University NY

• Plan and deliver advisement presentations for incoming freshmen

• Work within the school of education to assist with workshops and presentations

College Counselor

AmeriCorps/Upward Bound Program NY

• Design intake sheets and interviewed applicants

• Review student questionnaires and developed plans of action

• Counsel students and parents when needed on the college application process

• Deliver presentations and implemented workshops

Technological skills

• Knowledge and use of SPSS

• Statistics

• Mac and PC

• SAP

• Project Management Software

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