Service advisor
Resume:
Gopinath Rangasubramanian
E-Mail ID:***********@*****.*** Mobile No: +919*********
SUMMARY
To work in the challenging position with an organization that providesthe opportunities to learn and grow. To seek a position to utilize my skills and abilities in the Automobile industry that offers personal as well as organizational growth while being resourceful, innovative and flexible.
PROFESSIONAL EXPERIENCE
Company Name : ARTEMIS CARS (VOLVO)
Coimbatore.
Designation : Service advisor
Period : Jun 2012 to May 2016
Company Name : MILLENNIUM MOTORS (SKODA)
Coimbatore.
Designation : Service advisor
Period : Apr 2009 to May 2012.
EDUCATION
Diploma in “Automobile Engg” in Narayanaguru College of Polytechnic.
I.T.I. in “C.N.C. Machinist” in P.S.G College of Technology.
TRAINING DETAILS
Skoda Auto India P Ltd
1.Product Training ( Rapid)
2.Service Core Process Training
3.Well trained in service core process & elsapro.
ROLES
Managing vehicle appointments as per workshop load calculation.
Preparing Job Cards in DMS as per SAIPL.
Estimations of Time and Cost for the Necessary Repairs.
Satisfactions of customerson timely vehicle delivery.
Updating customer on the service status of the vehicle periodically.
Getting approval for Additional jobs required and also additional spares to be changed and updating the cost and time in DMS.
Taking Trail of the vehicle with Customer if needed and also inspecting the vehicle in inspection bay.
Updating the Service database both Customer and Vehicle Information.
Putting the mirror Tag, Placing the Quality Pledge and Pasting the Next service Stickers.
Closing the Job Card after Final Inspection and Invoicing the card.
Informing the Bill Details to Customers.
Delivery of Vehicle with the Customer explaining the Bill, Handing over the Old Spares Changed and informing all the jobs done and delivering in very neat condition.
Analyzing the repeat Jobs.
Analyzing the Concerns in Post Service Feedback and resolving the same with necessary actions.
Arranging Technicians to attend Breakdown Calls and Maintaining the Breakdown Register.
Promotion of revenue by Spares Marketing and Value added jobs.
PERSONAL DETAILS
Name
Gopinath
Father’s Name
Rangasubramanian
Date of Birth
30th May 1991
Sex
Male
Nationality
Indian
Marital Status
Married
Languages Known
Tamil, English, Telugu, Kannada, Hindi
***********@*****.***
Yours faithfully
(R.GOPINATH)
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