Customer Service Manager

Tara Dickerson

Ewing, NJ

*****************@*****.*** - 609-***-****

My current position as an Office Manager consists of a general administrative and customer service role and I feel that the skills I have gained are transferable to this role. I have worked in the judicial system for 19 plus years and I have seen all phases of court administration. I am an excellent communicator, having had a lot of experience of dealing with different people and working as a court clerk there was a number of times I had to handle evidence. I have have a lot of experience in writing, analyzing, reviewing and checking documents, being involved in meetings and taking minutes, making appointments and re arranging ones that cannot be met, creating new systems and organizing a busy team environment.

I feel that with my customer service and my judicial court background, I have a diplomatic personality and always try to make a solution amicable wherever possible. I have excellent computer skills and am a fast learner for new programs and databases. Having researched this role and always had a keen interest in being involved in Law, I would like to apply and feel that the skills I have already gained could be valuable to you. I have attached my resume for further information on my experiences, please do not hesitate to contact me. I look forward to hearing from you. The best number to reach me is at 609-***-****. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Office Manager

The Handy Handy Men llc - Hamilton, NJ - March 2014 to Present

• Organize and schedule Estimates and Work

• Organize office operations and procedures

• Manage relationships with vendors, service providers, and ensuring that all items are invoiced and paid on time

• Manage contract and price negotiations with customers and service providers

• Provide general support to employees and customers

• Assigning and monitoring all field work

• Responsible for all clerical work, document production and organization

• Subcontractor procurement, Contract administration Judiciary Clerk 3

Superior Court of New Jersey - Trenton, NJ - June 2000 to Present

• Clerk for Docketed Judgments: Wages, Writs and Scheduling

• Transmit appropriate processed documents and orders to the Superior Court Clerk's Office

• Data entry of all documents from case initiation to disposition and post judgment inclusive of Law Division, Special Civil Part and Chancery

• Provides quality customer service to attorneys and pro se litigants as well as internal customers

• Court Clerk for Civil and Special Civil Parts

• Operates recording equipment and completes log sheets for Law Division, Special Civil Part, Chancery and civil commitment hearings

• Marks evidence, reads verdicts and maintains the integrity of the court record

• Trains, mentors and assists other staff in learning new tasks, procedures or documents

• Participates in team meetings and contributes solutions to problems or suggestions for team and/or division- wide improvement

• Reviews reports and analyzes cases with problems to determines solutions in order to reduce and prevent backlog

• Schedules cases for arbitration and facilitates the day of arbitration

• Contributes to complimentary dispute resolution programs through document processing, scheduling and customer service

• Cooperatively participated in the facilitation of a foreclosure mass mediation

• Alerts team leader to cases needing attention and proposes solutions

• Assists litigants with procedures, forms and resources available for appropriate case types

• Offers coverage for colleagues in court and/or with document entry

• Supports team leaders and managers with special projects or assignments

• Communicates effectively with members of other divisions and the central office when processing work or aiding litigants

• Requests and prints calendars from ACMS and PageCenter for assigned duties and/or to assist others

• Efficiently prioritize high work volume in order to meet organizational goals Judiciary Clerk 2

Superior Court of New Jersey - Trenton, NJ - October 2015 to January 2016 3 (temporary assignment)

• Customer Service Representative for the main child support window

• Answering all incoming calls

• Organized and maintained Child Support Documents Community Support Specialist

Superior Court of New Jersey - July 2008 to July 2012

• Assists individuals with disabilities with their daily tasks

• Demonstrates commitment to progression and social behavior

• Checks and dispenses medications

• Monitors and regulates sugar for diabetic patients

• Reviews and updates daily logs

• Checks daily petty cash

• Performs grocery shopping for two homes

• Schedules and takes individuals to monthly medical appointments

• Creates weekly menus

Judiciary Clerk

Superior Court of New Jersey - Trenton, NJ - September 1997 to June 2000 2

• Responsible for case management in the Special Civil Part

• Processed cases from initiation through disposition including Small Claims, Landlord/Tenant and DC cases

• Entered dispositions including judgments, consent orders and motions

• Handled post judgment entry including wage garnishments, warrants of removal and warrants of satisfaction

• Prepared team meeting minutes

• Compiled trial list for the Special Civil Part judge

• Administered operations of the courtroom to ensure integrity of the court record

• Prepared team meeting minutes

• Cross trained co workers in all aspects of Special Civil Part including document entry and case flow management

• Provided quality customer service to internal and external customers EDUCATION

High School Diploma

Ewing Central High School - Ewing, NJ

June 1988

ADDITIONAL INFORMATION

COMPUTER SKILLS:

•Typing 55wpm • Windows • Lotus Notes • WordPerfect • Microsoft Office Suite: Word, Excel, PowerPoint • ACMS • JEFIS• PageCenter

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