Supply Chain Customer Service

UMAR BILAL

Career Objective

A challenging and rewarding Operations, Supply Chain Management position within the private sector where prior experience, qualification, personal ability and commitment to professionalism would be of value.

Education

Master of Business Administration (MBA)

University of Management & Technology (UMT), Lahore - Pakistan

- Specialization – Finance & Marketing (Dual Specialization)

- CGPA – 3.74 (Medalist)

Professional Summary

7+ years experience in Operation and Supply Chain (Materials & Inventory Planning - Management, Procurement, Warehousing and Distribution).

Having capabilities:

Budgeting and Cost Control

Material and Goods Planning (MRP)

Inventory Control/Management

Logistics/Transportation Management (TMS)

Warehouse Management (WMS)

Procurement/Vendor Selection

Competitive Analysis

MS Office, SPSS, ACCPAC ERP

Supply Chain Strategies

Quality Management System

Presentations and Training

Merchandising

Demand Forecasting and Planning Modeling

Sales and Business Development

Portfolio Management

Financial Management

Work Experience

ASSISTANT MANAGER OPERATIONS & SUPPLY CHAIN

Alpha Renewables (PVT) Ltd. January 2014 – February 2016

Alpha Renewables is a UK-based renewable energy company that offers a range of high quality renewable energy hybrid solutions.

Managed and increased the effectiveness and overall efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Coordinated the sales and operations planning process including supply / demand forecasting, inventory management and on time delivery.

Managed activities related to strategic and tactical purchasing (global sourcing), material requirements planning, finished goods inventory control, warehousing, and receiving.

Improved on-time store delivery more than 6% by instituting a delivery schedule, reducing operational delays by reengineering loading and dispatch processes, and implementing a TMS (transportation management system) with more sophisticated routing algorithms.

Assisted in identifying and implementing initiatives to reduce the overall supply chain cost base.

Played key role on team that successfully achieved ISO 9001:2008 and 14001:2004 certifications.

Accurately calculated total supply chain costs in relation to proposed new projects.

Trained around 60 students in 2 batches with the help of GIZ (a German NGO) in the field of solar energy.

Collaborated with technical department to make sure that the projects are delivered in time.

Developed collaborations and signed MOUs with international companies.

Managed returns and rejections professionally & promptly with suppliers.

Worked closely with the Sales Director to ensure the best supply chain solutions are achieved.

Improved customer service satisfaction 60% annually through supply chain management initiatives, inventory control, efficient warehouse management and flexible procurement practices.

STORE MANAGER

ChenOne Stores Limited June 2011 – December 2013 (Faisalabad - Pakistan)

ChenOne is the first multinational and the largest chain of retail stores of its kind in Pakistan offering the complete range of Fashion Clothing & Foot Wear, House-Ware Items, Bed Linen, Kitchen Accessories, Decorative Accessories and Furniture. ChenOne has branches nationally & internationally.

The customer relationship strategy that I devised, developed and implemented resulted in a 33% increase in customer renewals year-on-year.

Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering additional information about the company’s products in line with customer needs and priorities.

Formulated and launched integrated, multi-channel print, catalog, web and direct marketing campaigns that propelled sales by 13%.

Increased portfolio earnings by 25%.

Strict control on inventory management that cut product replacement cost by 50% and increased on-time delivery from 80% to 95% using Kaizen approach to quality issues.

Trained, led and developed several sales teams to produce winning results between the years 2011 and 2013.

INVENTORY CONTROL COORDINATOR

Madni Waterproofing & Restoration Engineering October 2009 – June 2011 (Lahore - Pakistan)

Planning and scheduling of orders (Customer Deployments) required by end customers in the region.

Monitors and scrubs weekly/monthly reporting for inventory management.

Member of a high-performing team which won the regional support award for the year 2010.

Improved the accuracy of budget forecasts.

Assists in maintaining accurate planning parameters / material master data / inventory control support.

Responsible for the filing & record retention of Inventory Control documents.

SUPPLY CHAIN TRAINEE

Ghani Automobile Industries Limited July 2010 – September 2010 (Lahore - Pakistan)

Facilitated the Head of Supply Chain in forecast inventory requirements, assessed risks, and purchased materials for, significantly reducing transportation costs, carrying costs, capital investment in inventory, and inventory management costs.

Developed a good working relationship by effective communications and listening skills with the Team, and occasionally showing my ‘hands-on’ approach to ‘can be done’ attitude helped to win respect.

ACCOUNTS OFFICER

Eagle Paint & Chemicals Industries (Pvt) Ltd. April 2008 – August 2009 (Lahore - Pakistan)

Assisted credit manager in account collection by phone and mail, increasing accounts receivables by 20%.

Handled day to day accounts, maintaining daily cash reconciliations.

Proved to be one of the top employees who submitted every due report before time.

Acted as the most trusted and skilled point of contact for all internal cash management inquiries.

Received the “Rising Star” award on the employees’ day, six months after joining its accounts department based on excellent performance.

Achievements & Activities

Won prestigious Munir Success Award for 2015 as a result of best support services to central region achieving its target surpassing 80% above the given target.

Received the “Rising Star” award on the employees’ day, six months after joining its accounts department based on excellent performance.

Served supply chain department in a positive way, receiving consecutive two customer service awards in the past year.

Captain of Inter-College Cricket Team

President of Entrepreneurship Club, University of Management and Technology

Humanitarian Work:

- Worked with READ foundation for fund-raising for Flood victims.

Other Skills and Languages

- Fluent in English & Urdu, Intermediate at Hindi, Lower proficiency in Arabic.

- Software: Sage ACCPAC ERP, SPSS, MS Office

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