Customer Service Technical Support
Resume:
David Trombly
Place
Plantation, FL 33325
***************@*****.***
Work Experience
Technical Support Representative, Trade Station Securities, Inc. Plantation, FL
Date: 11/2006 to 07/2016
Utilized various platforms, such as Android, IPhone, Windows,7, Windows NT, Server 2013 and MacOS via virtualizing software for telephonic direct support. Cisco live web sessions were used for all machine support needs. I facilitated client support for issues with billing and crediting inquiries. Additional client support in troubleshooting issues related to the house programming Language, EasyLanguage. I worked closely with the Q&A department in debugging discovery and resolving any support issues. In addition, I provided additional support for the IT department in working with client technical issues: In accordance with working with client and support, I ensured proper follow up of any outstanding issues and provided documentation utilizing Microsoft and the Adobe Suite of products. Some trouble reports were used by QA to improve the platform for future releases. When working with QA I tracked issues regularly with an in house database
Add Reason for Leaving: Company downsizing, laid off. Account Manager CPC Aeroscience
Pompano Beach, FL
Dates: 08/2006 – 11/2006
In charge of receiving vendor orders for multiple states. Order were entered into a custom build database running on Windows XP. This database managed the ordering and the accounts. Handling inquiries for all orders from multiple distributors (using what type of software?) Assisted distributors with data entry, labeling and management of private items. Worked with clients on the management and procurement of new products. Utilizing the following software in management and organization of all clients, product and services that were distributed and ordered. Reason for Leaving: Offered a better opportunity.
Customer Service Representative Honda DirectLine USA Sunrise, Florida
Dates: 4/2005 – 7/2006
Managed customer service requirements in regards to the ordering and delivery of motorcycle parts. I provided support for international clients for orders and acted as a liaison for the three vendors and Honda DirectLine USA. Support including the management, tracking and ordering for 5 different vendors of aftermarket motorcycle parts. Technical support was provided when needed to the office staff. Customer Service Representative Scandorder Inc.
Fort Lauderdale, FL
Date: 11/2004 – 4/2005
Managed the in house customer service database, utilizing Microsoft Excel. Daily communication with clients and internal support in regards to client products and services. Technical Support Engineer, Level 2 THE ANSWER GROUP North Lauderdale, FL
Date: 11/2002 – 11/2004
Provided telephonic customer support in regards to inquiries and difficulties in utilize the products and services. Utilized the in house customer database to manage all information gathered and utilized during a call and for further training and enhancement for customer support. Music Instructor
1/2004/2003 Self Employed
Fort Lauderdale, FL
Piano and voice teacher.
Skill Sets:
Microsoft Excel: 10+ years
Microsoft Word: 10+ years
Open Office: 3 years
Libre Office: 5 years +
Linux Platforms 11+ years
CRM: 9 years +
VMWare: 5 years +
Webex: 9 years +
Android: 9 years+
iOs: 5 years+
Education: Certificate in Radio and Television Broadcasting 07/1986
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