Customer Service Security
Resume:
Timothy S. Lenon
Philadelphia,Pennsylvania 19146
678-***-****-CELL
OBJECTIVE: To secure a position with a well established organization that will lead to a lasting relationship and that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
WORK EXPERIENCE
Renaissance Philadelphia Airport Hotel 07/2015-Present
Essington, Pennsylvania
Process all guest check-ins and check-outs,set-up wake calls,and answer telephone using correct greeting and telephone etiquette.
Anticipate guest needs, respond promptly and acknowledge all guests.
Maintain complete knowledge of hotel features,services, hours of operations, room rates,special packages and promotions,daily house counts and expected arrivals/departures.
Allied Barton Security 02/2010-07/2015
Alpharetta, Georgia
Provide protection, control and ensure safety for individuals of the premises and maintained appropriate documentation of all security tours and any incident reports.
Manage emergency situations and report to authorities.
Exemplified interpersonal skills, and was able to work effectively with people of diverse backgrounds.
Delta Airlines 06/1997-01/2010
Atlanta, Georgia
Practiced safety -conscious behaviors in all operational processes and procedures.
Lifted, loaded, unloaded, and transported baggage, mail, and cargo to and from aircraft and operated ground support equipment such as tugs, conveyor belts and tow tractors.
Demonstrated strong written verbal communication,and customer service skills and also interacted with customers.
Education
Abraham Lincoln High 08/1974-06/1978
New York City Community College 09/1979-12/1980
REFERENCES AVAILABLE UPON REQUEST
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