Project Manager Engineer
Resume:
Michael Wilke
Apt 102 Collierville, TN 38017
Mobile: 740-***-****
https://www.linkedin.com/in/michaelwilke
SKILLS SUMMARY
Ten years of experience in systems/application administration. 6 years of Project Management experience. Strong background in user training and support documentation. Strong background in Active Directory and Windows Server 2000/2003. Strong background in desktop support. Citrix XenApp/XenDesktop. ePO and McAfee Drive Encryption. SSL Certificates.
IT Specialist
FedEx World Tech Center Nov 2015-Present
Contracted through NexTech Solutions
• Work on the VDI Team to get published virtual applications and desktops installed Citrix XenApp
• Work with the Laptop Encryption team to encrypt all mobile devices across FedEx Global using a combination of BitLocker and McAfee Drive Encryption all managed by an ePO Server. Assist end users in getting laptops encrypted or various other troubleshooting items
• Work with the VeriSign team to approve SSL certificates for FedEx Global and assist users with SSL questions
• Work as the acting Project Manager for VDI to keep track of when applications get published and where they get published and who can view these applications. Work with managers who are requesting new applications to gather requirements for new VDI Projects.
Project Manager/Systems Engineer
United States Department of Agriculture (USDA) Sept 2008 – Jan 2015
Contracted through JMA-IT and Dyntek, Inc.
• Lead a three person team of Implementation Experts in the deployment of McAfee Endpoint
Encryption onto USDA assets across the US
• Maintain a Multiple Server / Multiple Database architecture
• Worked closely with USDA Security teams in the planning, design, and implementation of the
• Maintain 29 different agencies Active Directory Connections to the database
• Tweak the system for optimal performance
• Train USDA Administrators across 29 different agencies on the administration of their portion
Systems Engineer
University of Utah Hospital (under contract through Dyntek)
• Work closely with University Security team in the planning, design, and implementation of
• Design implementation strategy for University Hospital.
• Tweak the system for optimal performance.
• Advice on monitoring usage to help reduce performance degradation.
• Train University Hospital IT staff on the administration of MEE server and database.
Omnicare Inc, Columbus OH July 2007 – Sept 2008
Project Manager/Systems Administrator for SafeBoot Mobile Data Security
• Design and implement SafeBoot Mobile Security server and database.
• Design a plan and implementation of SafeBoot on all company owned mobile assets.
• Lead a three person team to implement SafeBoot across all company owned mobile assets.
• Audit the database regularly for reporting.
• Install upgrades and patches as needed.
• Tweak the system for optimal performance.
• Monitor usage to help reduce performance degradation.
• Train Helpdesk and Field Staff on use of SafeBoot database and reporting tools.
• Documentation of all SOP for the administration functions of the SafeBoot database.
OIS National Help Desk Oct 2006 – July 2007
Omnicare Inc, Columbus OH
• Assisted end users with various needs ranging from password resets to LAN/WAN outages.
• Accepted extra responsibilities that included the administration of our network monitoring
system (Big Brother) to Omnicare Systems Notices, training new Helpdesk staff members
• Worked closely with Systems Administrators during critical system outages
USCC Nation Call Center Tech May 2006 – Oct 2006
US Cellular, Knoxville TN
• Assisted customers with mobile phone issues, billing issues, and technical issues.
• Worked closely with my team in a very team oriented environment.
• Assisted team members with areas they were not as strong in.
EDUCATION
A.S., Computer Networking Systems and Administration
ITT Technical Institute, Knoxville TN
3.5/4.0 GPA with Honors Diploma 2006
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