Customer Service Manager

SHAUN DIXON

**** ******** ****, **********, **** 45211 H: 513-***-**** ********@*****.***

Summary

My record of improving efficiencies, paying close attention to detail, and my ability to communicate with not only

customers, and employees, but also with upper level company officials, provides a testament to who I am as a

supervisor and manager. No matter what the situation, I bring a strong work ethic which is backed with integrity, a

desire for continuous improvement, and an understanding that "together everyone achieves more". I am a true team

player with the drive and determination to be the best at all that I do, while encouraging those around me to also

strive for their best.

Highlights

Effective team leader Procedure development

Operations management Business and requirements analysis

Forecasting Cost reduction

Performance tracking and evaluation

Experience

Human Resource Asst. Store Manager Mar 2012 to Current

Kroger - Cincinnati, OH

Manage 100+ associates while assisting in training, development and supervision of all store personnel.

Administer, maintain, and supervise company programs including maintaining effective stock and sales

strategies. Assist with and determine the best candidates to hire as new employees.

Manage customer complaints and maintain excellent customer service.

Owner Jun 2010 to Current

GMIH Apparel - Cincinnati, OH

Perform task such as purchasing, marketing, photography, shipping, accounting, customer service, and

website maintenance.

Leverage social media websites such as wix.com and EBay to promote services and gauge customer needs and

preferences.

Prepare and file financial statements such as balance sheets and income statements.

Complete purchase orders and customer invoices.

Supervisor May 2000 to Dec 2009

Fifth Third Bank - Cincinnati, OH

Oversaw the daily and monthly processing of over 4.8 million Bancorp statements and letters per month.

Assigned work to 5 employees and communicated daily changes to the appropriate personnel.

Designed and implemented an incentive based production system that increased throughput by 20%

Co-ordinated the printing and processing schedules to forecast workflow and adequately prepare jobs for

completion within set timeframes.

Maintained monthly processing schedules for employees to ensure that all work met quality control and

Completed 5-20 informational reports per day to coordinate efficiencies with other departments.

To

deadline specifications.

Programmed all machines with the current insert weights to improve efficiencies.

Trained staff in appropriate procedures for achieving maximum production levels.

Resolved issues from internal and external customers.

Specialist

United States Army Reserve - Cincinnati, OH

Distributed parts to different units for various repairs.

Effective decision-maker in high-pressure environments.

Received honorable discharge in March of 1999.

Education

Bachelor of Business Administration, Management

University of Cincinnati - Cincinnati, OH

Associate of Applied Business, Business Management

Raymond Walters College, UC - Cincinnati, OH

Mar 1991

Mar 1999

2006

2004

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