Project Assistant

Jacqueline E. Robinson-Bailey

*** ******* ******, **********, ** 15207 **********@*****.***

412-***-**** Home 412-***-**** Cell

EDUCATION:

Masters of Science Criminal Justice Administration December 2014

Point Park University, Pittsburgh, PA 15207

MAJOR: Criminal Justice Administration

MINOR: Business Management

RELATED COURSE WORK: Professional Responsibility, Criminal Law and Procedure, Juvenile Probation, Politics and Policy, Ethical Issues, Managerial Economics, Organizational Behavior, Community Based Corrections and Professional Research and Writing

SKILLS & ABILITIES

MANAGEMENT:

Managed a team of 15 to 20 direct reports in a team setting.

Rewarded for working through and with associates to increase customer satisfaction from 85% satisfied to 95% satisfaction.

12 years of case management experience working with at risk youth and families

Experienced Paralegal with 26 years of work experience, conducting document analysis, preparing legal documents, case plans, briefs, litigation and legal research and writing.

COMMUNICATION:

Prepared and implemented departmental trainings.

Conducted monthly team meetings and weekly huddles.

LEADERSHIP:

Served as Director of Program Operations

G.L.O.W Financial Manager

President of Hazelwood Youth Football and Cheerleading Organization

EXPERIENCE:

Student Data Support Specialist October 2013 to January 2015

Pittsburgh, Public Schools, Pittsburgh, PA

Maintained database of students records to include; demographics, schedules, attendance and conduct

Organized teacher and students class schedules

Continue to be familiar with eligibility requirements for Pittsburgh Public School enrollment, and feeder school patterns as well as edibility for the Pittsburgh Promise. Prepared and distributed quarterly interim grade reports and report cards

Jacqueline E. Robinson-Bailey

430 Mansion Street, Pittsburgh, PA 15207 **********@*****.***

EXPERIENCE:

Project Assistant January 2015 to Present

Pittsburgh Public Schools, Pittsburgh PA

Support management of the daily operations of the On-Line Academy which are considerably complex. Must meet constant deadlines.

Anticipate and meet the needs of the students and parents of the On-Line Academy

. Maintain inventory and equipment for the On-Line Academy and other off-site locations based on training requests and needs

Assist Principal in preparation and delivery of student and parent workshops and training sessions

Supports in the additional design of the On-Line Academy

Attend key meetings and training sessions as assigned by the Principal.

Supports recruitment and retention efforts for the school.

Assist in conducting home visits.

Assist in the compilation and generation of reporting of statistical information, grade reporting, attendance reporting, and student data and produce disaggregated reports

Compiles and disseminates feedback from training and workshops coordinated by the On-Line Academy or its vendors.

Provide technical support for the On-Line Academy for students, parents/guardians, and staff.

Collect, organize, develop and distribute the weekly and monthly drop in center sessions, training, and technical engagement services.

Supports scheduling and confirmation of student enrollment.

Manages website for the On-Line Academy.

Coordinates and assists all local and national vendors inquiries into the district for the On-Line Academy

Additional duties as assigned by the Principal

Group Facilitator December 2014 to June 2015

Gwen’s Girl’s, Pittsburgh, PA

Provide a structured program setting for girls ages 8 to 18

Prepare workshops, group discussions and presentations.

Coordinate with school counselors/teachers to provide academic assistance.

Conduct resume writing and mock interview sessions, to assist in locating employment.

Director of Football Operations June 2002 to August 2014

Pittsburgh Blue Storm, Pittsburgh, PA

Maintained database of program participants and coaches information, utilized to match players and coaches accordingly for mentor mentee opportunities.

Prepared and enforced participants promissory note, promissory notes are enforced through litigation with local magistrate as needed.

Organize practice schedule as well as game schedule; make travel arrangements and meal arrangements for team.

Continue to be familiar with eligibility requirements for acceptance to Division I, II, and III colleges and universities and advise participants on maintaining eligibility.

Project Team Manager May 2012 to October 2013

Bank of America N.A, Pittsburgh, PA

Conducted weekly meetings and daily huddles

Managed a team of 20 inbound/outbound phone representatives, who assisted homeowners with retention options as well as collecting on past due mortgage payments

Handled escalated calls to resolve complex issues and ensure customer satisfaction, assist others to make decisions and solve problems.

Partner with advice and counsel to address sensitive human relations issues up to and including termination.

Administer policies and procedures to ensure associates are compliant.

Motivated employees through everyday interaction and communications, monitored associate’s calls to warrant the highest level of performance is being achieved.

CLIENT SUPPORT SPECIALIST December 2009 to July 2011

Automatic Data Processing, Pittsburgh, PA

Assisted clients with payroll and HR issues and concerns utilizing PayExpert or PC payroll systems.

Investigated, researched and analyzed simple to complex system problems, educate clients regarding ADP products to ensure full use of products, capabilities and procedure.

Developed and maintained effective ADP client relationships and worked to ensure the client had a meaningful and positive experience when speaking to an ADP representative.

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