Microsoft Office Engineer

SLOBODAN VIDAKOVIC

**** ****** ***.

Fort Worth Texas 76133

Contact Phone: 817-***-****

Contact e-mail: ********@*****.***

Qualification Summary:

Over 30 years of electrical engineering experience in quality and failure analysis, including semiconductor and repair.

Ability to train new team members.

Willing to assist others and work as a team player or work alone using good judgement.

Qualification:

-Microsoft Office 8088,Microprocessors 8086

-Microsoft Office 2003,2007,2010

-Satmetric's

-ORC

-Python

-SQL

-Tableau(prepare for Certification)

-Windows 7,8,10

-Electronics Workbench

-PC,Server, Routers,Switches,Printers,Plotters,Copiers,Scanners and Kiosks

Certification:

-TRK CNC “Philips” Certification grade I and II

-EEPROM Programming Certification

-ATM Beetle PC Certification

-ISO 9001 Audit Course

-Lean Basic I Certification

-Lean Basic II Certification

-TX 1002 BST Basic Safety Training

Work Experience:

20014-2016 SMS INFOCOMM Grapevine

Data Analyst

Resolved computer repair issues by facilitating communication between Engineering and OEM failure analysis. Included issues with reliability, quality, and supply chain.

Created and tracked OEM cases for firmware, recovery image, and bill of material issues.

Improved repair quality by evaluating QC failures and customer surveys.

Reviewed and categorize 500 to 600 customer surveys per week(CSAT,DSAT)

Consolidated the results with repair data, test logs, and repeat return data to initiate and evaluate corrective actions.

Assisted with generating and documenting follow up of corrective action reports (CAR).

Conducted ISO internal audits, including standard operating procedures and work instruction.

Increased repair quality average customer survey ratings from < 7 to > 8.

Initiated corrective action for Windows updates by verifying symptoms of Windows trying to update and matching with customer complaints in the surveys.

Attained additional warranty coverage for customers and OEM corrective action by photographing and reporting to OEM a hinge problem on a particular model.

Triggered OEM to publish a fix for preinstalled software by identifying a related internet news article and reporting it to OEM.

Resolved parts issues by identifying the parts delivered from the warehouse and working with the planners to verify or fix the supply.

Created daily,weekly,monthly,and yearly quality reports,for Company management and for Customer,using Microsoft Excel,Power Point,Python,SQL, Microsoft Access

FLEXTRONICS Fort Worth 2013-2014

Test and Data Analyst Engineer

Interactive IT Network test software programs for production lines.

Controlled,inspected and maintained all RF test equipment and make sure all test equipment running smooth for production lines to run cell phones.

Calibration and normalization all the test set equipment like Camera Vision and Focus,RF radiated and Audio level for cellular phones.

Repaired digital board in Lab,Repair PC and LCD monitor located in Test line.

Created Company production line database,for quality control and KPI. HALIFAX CORP Fort Worth 1997-2012

Repair Depot Manager

Lead two Halifax Repair Depot(Fort Worth Texas,Lewisberry Pennsylvania.

Make head company database,production,quality,inventory.

Training technician with new equipment.

Responsible for time sheet and job duties for 97 technician. NATRON Maglaj Bosnia and Herzegowina 1976-1997

Electronics Testing Equipment Engineer

Installing,testing and tracking quality of new equipment for controling temperature,pressure,and level.

Working in team on installation new technology of “Computerized process control production”

Education:

1969-1972 Electronic Technical High School,Diploma,Bosnia and Herzegowina 1973-1976 University of Sarajevo,Associate Degree,Diploma,Sarajevo

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