Customer Service Management

Medjine A. Gibbs

Bloomfield, NJ (C) 973-***-**** ************@*******.***

https://www.linkedin.com/in/medjine-gibbs-74aa8a15

Project Manager/ Compensation Analyst /Financial Analyst

A detail-oriented and top-performing finance and compensation professional with a demonstrated track record of achievement in research and analysis, regulatory compliance, financial reporting, auditing, quality assurance, P&L management, forecasting and budgeting, contract management, accounts receivable, financial modeling, and variance analysis. Utilizes excellent communication skills to develop talent, manage personnel, and build productive relationships with clients and staff. Proven aptitude for implementing forward-thinking solutions to streamline processes, ensure compliance with regulatory requirements, reduce month-end closing times, and improve customer satisfaction.

Earned performance-based promotions in every position held

Brand Attributes

Problem Solver Motivator Counselor Self-starter Dedicated Quick Study Perfectionist Analytical Honest Adaptable Independent Thinker Devoted Leader

Expansive Business & Technical Skills

Talent Development

Personnel Management

Regulatory Compliance

Database Administration

Strategic Planning

SQL Server

SAP Crystal Reports

Compease Compensation Management

Reporting & Analysis

Auditing / QA

Customer Service

P&L Management

Financial Modeling

Management

Forecasting & Budgeting

Ad Hoc Reporting

MS Office Suite: PowerPoint, Access (queries), Outlook, Word, Excel, (Formulas, Lookups, Pivot tables, data imports)

MS Dynamics GP

QuickBooks

Oracle (ERP)

Experience

Tangoe, Inc., Parsippany, NJ (2007–2016)

Business and Compensation Compliance Manager, 2014–2016

Oversaw corporate compliance program, working as independent body to review and evaluate compliance concerns within organization. Worked closely with management and employees to ensure adherence to company policies and procedures, as well as to make sure behavior in organization met company’s standards of conduct. Collaborated with human resources department to develop effective training program for new employees and ongoing training for existing employees and management. Partnered with human resources managers to educate leadership and ensure equality and competitiveness of compensation and bonus programs.

Acted as liaison with Operations, Human Resources, and Finance to resolve all compensation issues.

Developed and documented procedures to streamline processes and ensure compliance with regulatory requirements.

Assisted in job analysis to determine appropriate job description, salary grade, and range.

Analyzed salary structure and made necessary changes to improve retention and competitiveness.

Senior Financial Analyst, 2008–2014

Served as New Jersey offices’ primary point of contact for AR, revenue, contract management, budgeting, and other financial functions. Managed fixed costs for seven business units, contributed to quarterly and annual forecasts, developed and managed operational budgets, defined financial models, interpreted and reviewed financial metrics, researched and resolved variances and omissions, supervised and trained AR and collection staff, managed and controlled profit and expenses, and conducted biweekly C-level revenue meetings. Worked closely with HR to approve new hire and promotion requisition.

Eliminated two-month Billing and Revenue backlog following ISG acquisition, helping to position Tangoe for initial public offering (IPO).

Reduced month-end closing from 15 to 2 days (despite very limited staffing), further positioning Tangoe for its successful 2010 IPO.

Managed P&L for seven business units representing 60% of total company revenue.

Extensively involved in developing revenue forecasts for transition to becoming a public company.

Audit Analyst, 2007–2008

Spearheaded audit department’s claim management process to include entering, closing, invoicing, and reconciling all claims. Generated daily, weekly, and monthly management reports, helped institute and automate performance metric reporting, supported implementation and documentation of operational procedures, and helped develop and implement contract database for managing client/vendor contracts.

Executed second time audits on all accounts monitored by senior auditors.

Liaised with IT to create and implement critical key performance indicator (KPI) database and report.

Assisted in the creation of new databases: linking tables, writing queries and testing.

Pella Windows and Doors, West Caldwell, NJ (2005–2007)

High-end window and door manufacturer

Order Processing Specialist III / Sales Coordinator

Supported sales and service functions by completing purchase processes, distributing purchase orders to vendors, overseeing factory credit requests, assessing cancellations, recovering payments, responding to service requests, and organizing service contracts for warranty regulations.

Improved customer satisfaction rating; reduced product and service complaints.

Verified and processed orders from 12 sales centers with 99%+ accuracy rate.

Education

Master of Science in Industrial/Organizational Psychology, Grand Canyon University (2017)

Fluent in English and French

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