Administrative Assistant Customer Service

EMILY ROBERTS ■ 832-***-**** ■ *********@*****.***

EXPERIENCE

Administrative Assistant – Shandon Baptist Church – Columbia, SC (2016)

• Administrative Assistant to Senior Pastor of Youth.

• Direct support for two additional Junior Youth Pastors.

• Used Shelby to maintain records and run reports

• Handled travel arrangements for 3 international group trips

• Created purchase orders and handled payments received

• Organized and arranged division calendar and schedule for Senior Youth Pastor and Junior Pastors, including meetings and gatherings.

• Assisted in strategic planning for division.

• Handled visual promotions using Microsoft Publisher and Adobe Photoshop and Illustrator.

• Developed monthly newsletters using Constant Contact. Cultural Learner/Ethnographer – International Mission Board – New Delhi, India (2005-2008)

• Built relationships with Nationals while living in India for 3 years.

• Learned to read, speak, and write Hindi/Urdu.

• Submitted various individual progress reports.

• Gathered cultural information on world views regarding family, religion, social status, and education.

• Worked with international team to disseminate all information and submit results used to partner with Indian communities.

• Developed monthly newsletters using Apple Pages. Budget Analyst – NASA – Johnson Space Center Aircraft Operations Division – Houston, TX (2003-2005)

• Developed and maintained budgets, inventory and expenditures for aircraft and crew.

• Oversaw labor and parts contracts for Lockheed Martin, Dyncorp, and Evergreen.

• Used SAP software to maintain contracts

• Responsible for abiding by current legislation/laws affecting NASA budgeting.

• Handled daily business activities pertaining to Flight Crew Operations.

• Organized and maintained files.

• Daily reporting and communication with various other government agencies and departments. Human Resources Generalist – Spring Independent School District – Houston, TX (2002)

• Various Administrative functions such as data entry, phone screening and customer service.

• Assisted Director of Human Resources with clerical duties.

• Responsible for new hire orientation paperwork.

• Organizing and assisting applicants in Alternative Certification Program.

• Liaison for Region IV, Director of Human Resources and ACP candidates.

• Responsible for maintaining confidential spread sheets and files. EDUCATION

Magna Cum Laude - Bachelor of Business Administration in International Business STEPHEN F. AUSTIN STATE UNIVERSITY – DECEMBER 2002 Member of Epsilon Chi Omicron (International Business Honor Society) Member of Beta Gamma Sigma Honor Society

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