Service Manager
Resume:
Malik Qamar
**** ******** ****** *****, *****, Florida 33637
Home: 813-***-**** - ************@*****.***
Executive Summary
Results-focused management professional offering 28 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Food Service Director, driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Core Qualifications
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Operations management
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Policy/program development
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Staff development
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Computer-savvy
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Inventory control
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Sound judgment
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Cross-functional team management
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Complex problem solving
●Staff training
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Supervision and training
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Bilingual in English, Punjabi, Urdu.
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Calm under pressure
Professional Experience
Food Service manager.
May 2014 to August 30,2015.
John Knox Village of Tampa Bay, Sodexo.
It is a 550 beds Assisted Living, Independent Living and Rehab/Nursing Home facility, affiliated with the Saint Joseph Hospital, Tampa, Florida.
Job are included Sanitation, safety and customer service, physical safety audit, payroll, HACCP, and all other related food service jobs of service and production.
Food Service Foreman/Supervisor.
February 2010 to March 2011
Army & Air Force Exchange Services. Department Of Defense. – Tampa, Florida
Reduced and controlled expenses by strict control on food cost, labor cost, inventory control, menu planning and wastage control. Initiated program that standardized employee training and led to increase in customer satisfaction.
Food Service Director
December 2008 to January 2010
Department of Corrections, State Of Florida. – Mayo, Florida
Managed efficiently and successfully the operations of the food service department. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Carefully prepared weekly payroll to keep up with the projected one. Consistently obtained highest rating from the county health department.
Food Service Coordinator.
September 2006 to April 2008
LifePath Hospice And Palliative Care. – Tampa, Florida
Scheduled and directed staff in daily work assignments to maximize productivity. Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Ordering, purchasing and inventory control.
Coordinator Dinning Services
August 2004 to January 2006
Freedom Inn – St. Petersburg, Florida
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Optimized profits by controlling food, beverage and labor costs on a daily basis.
Food Service Supervisor
June 1997 to September 1999
Bayfront Medical Center – St. Petersburg, Florida
Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Optimized profits by controlling food, beverage and labor costs on a daily basis. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Food Service Supervisor
April 1994 to May 1997
Palms Of Pasadena Hospital – St. Petersburg, Florida
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines .Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Manager Food And Nutrition Service.
January 1993 to February 1994
Shifa International Hospital – Islamabad, Pakistan
Responsible for the initial set-up, organization, and leadership of the department. Created and developed policy and procedures. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Food Service Assistant Manager
February 1991 to December 1992
Armed Forces Hospital – Taif, Saudi Arabia
Responsibilities encompassed cafeteria and patient menu planning and service. Scheduled and directed staff in daily work assignments to maximize productivity.
General Manager
January 1989 to November 1991
Airport Restaurants. C.A.A. – Karachi, Pakistan
Directed overall operation for Six restaurants located at the Karachi Airport terminal buildings.
Efficiently resolved problems or concerns to the satisfaction of all involved parties
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Initiated negotiations regarding vendor contracts and kept updated records of contracts. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Managed accounts payable, accounts receivable and payroll.
Food And Beverage Manager
February 1983 to March 1987
Avari Towers. Ramada Renaissance Hotel – Karachi, Pakistan
Responsible for the F&B operations and administration for over 300 rooms hotel. Developed and maintained a staff that provided hospitable, professional service by the extensive training, while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Increased revenue. Collaborated with the Executive Chef to analyze and approve all food and beverage selections. Performed restaurant walk-through to gauge timeliness and excellent service quality. Built sales forecasts and schedules to reflected desired productivity targets. Optimized profits by controlling food, beverage and labor costs on a daily basis. Room Service, mini Bars, food promotions, Coffee Shop, and specialty restaurants and opening of new outlets were successfully done.
General Manager
September 1978 to January 1983
Pakistan International Airlines hotels – Karachi, Pakistan
Responsible for the operations of Front of the House and Back of the House, Housekeeping, finances, payroll, purchasing, marketing and special events. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Started and managed Fight Kitchen for the pre and post Hajj fights catering, for Pakistan International Airlines, successfully. Managed accounts payable, accounts receivable and payroll. Optimized profits by controlling food, beverage and labor costs on a daily basis.
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Catering Supervisor
January 1977 to September 1978
British Eastern Relay Station – Muscat, Sultanate of Oman
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Assistant Manager
May 1975 to October 1976
Royal Oak Hotel – Keswick, England
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Education
The University Of Karachi
Karachi, Sindh, Pakistan
Economics
Bachelor of Arts
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