Customer Service Rep

Objective

To obtain a challenging position with opportunity and growth in the customer service sector.

Qualifications

Great communication skills: reading, writing, speaking and listening

Ability and experience to proficiently operate programs such as;

oMicrosoft Word, Power point and excel

oGoogle Earth

oIntranet

Bilingual (Romanian) – Expect Level

Auto Insurance License to handle claims in DE, WV and NC

Living Red Award

oState Farm Customer Service award

oTop 10 Customer Compliments Nationwide

Education

St. Maria Goretti H.S. 2006-2010 Hagerstown, MD

oGeneral Studies Diploma

oGPA – 3.70

Hagerstown Community College 2010-2011

Work Experience

Claims Processor

2011 – 2016 State Farm Mutual Automobile Insurance Company – Frederick, MD

Provide excellent customer service to all customers

Enter claims information into database system

Prepare insurance claim forms and review for accuracy

Contact all parties involved in claim

Calculate amounts in claims and complete all investigation need to successfully complete and close the claim

Receive transfers of customer complaints and issues to revolve and deescalate in order to come to reasonable solutions for all parties involved.

Organized and worked with detailed office records and used computers to access and input data

Assistant Store Manager

2009 – 2011 Wilson’s Leather Outlet – Hagerstown, MD

Direct and supervise employees engaging in sales, inventory taking, reconciling cash receipts and performing services for customers

Handle customer complaints and inquires

Plan and coordinate advertising campaigns, sales promotions and prepare merchandise displays

Establish and implement policies, goals, objectives and procedures

Interview, hire, train and evaluate sales employees, promoting and firing when appropriate

Make work schedules and time cards

Catalog Sales Associate

2008 – 2009 JCPenney – Hagerstown, MD

Assist customers with placing online orders

Collect payments from customers, assist with returns and changes on customer orders

Inform regular customers of new products, services and price changes

Volunteer Experience

Sunday School Helper at St. Catherine’s Orthodox Church- Hagerstown, MD

Sorting and collecting clothing at Red Cross- Hagerstown, MD

References available upon request

Contact this candidate