Human Resources Management

* ***** ******, ***** *** Toronto Ontario M*P *C* 416-***-****

*******@*********.**

PROFILE

An experienced Human Resources Executive with a successful track record of developing and implementing integrated policies and programs that maximize organizations’ investment in people. Acknowledged as an expert in labour and employee relations, recruitment, training, and succession planning and staff development for customer-driven businesses.

PROFESSIONAL EXPERIENCE

STARR CULINARY DELIGHTS INC (WESTON FOOD CANADA) 2009 - 2015

A member of Weston Food Canada Ltd., manufacturer, exporter, distributor, specializing in cakes and pastries.

Human Resources Manager

A start up position developing and implementing a range of human resources policies and programs designed to ensure optimum return on people investment, and to maintain a union-free environment.

Management Coaching & Advisory Services provided:

oApplied knowledge of legal requirements and government reporting regulations affecting human resources functions ensuring procedural adherence.

oDeveloped performance management and employment practices.

oInterpreted and applied changes as dictated by government legislation.

oEffectively conducted interviews, hiring, on-boarding, promotions, performance reviews and terminations.

Employee Relations management initiatives including:

oPlanned employee activities and events for all Starr and Agency employees to boost morale.

oInvestigated and managed informal complaints and workplace issues, identified root causes and assisted in solutions resulting in sustainable outcomes.

Human Resources Planning & Administration

oPrepared and managed department budget.

oPrepared and updated job descriptions for Bakery positions.

oDeveloped and implemented job classifications and grade systems.

oDeveloped a vacation policy/program and managed the program for all levels of employees.

oNegotiated and administered the Group Insurance Program.

oManaged the Workplace Safety Insurance Board (WSIB) claims and return to work programs.

oEstablished and managed the Joint Health & Safety Committee.

oEstablished, implemented and managed the employee uniform program.

oRevisited, updated and implemented employment practices from internal polices to Ontario legislated initiatives.

oParticipated as a member of the Safe Quality Food (SQF) Audit Committee.

oManaged the Sanitation/Housekeeping Department of approximately 18 employees at two (2) locations ensuring that all areas of the plant were food safe for all productions.

TORONTO MARRIOTT BLOOR YORKVILLE HOTEL 2008 - 2009

Part of Larco Franchise Hotels Group, a 258 room hotel with a staff of 185 that caters to the corporate client.

Human Resources Director

A member of the Executive Committee fully accountable for management of all facets of Human Resources in a unionized & non-union environment.

Senior Management Coaching & Advisory Services provided:

oApplied knowledge of legal requirements and government reporting regulations affecting human resources functions ensuring procedural adherence.

oRevised performance management and employment practices.

oInterpreted and applied changes as dictated by government legislation.

oEffectively conducted interviews, hiring, terminations, promotions and performance reviews while managing internal investigations of workplace issues.

Employee Relations management initiatives including:

oConducted focus groups on the outcome of employee surveys and developed action plans to enhance future surveys.

oPlanned associate activities and events.

Labour Relations

oAdvised management in appropriate resolution of employee relation issues within the parameters of the union contract when applicable.

Human Resources Planning & Administration

oConducted wage, benefits and best practice surveys for hospitality markets to ensure competitiveness and effective recruitment.

oPrepared and managed department budget.

oManaged and coached a Human Resources Coordinator.

oPrepared and updated job descriptions for hotel positions.

oDeveloped and updated policies to meet current legislation and corporate revisions.

INTERCONTINENTAL HOTEL Toronto Centre 2000 – 2007

Part of InterContinental Hotels Group, a 586 room hotel with a staff of 350 that caters to the corporate client.

Human Resources Director

A member of the Executive Committee fully accountable for management of all facets of Human Resources in a unionized & non-union environment.

Senior Management Coaching & Advisory Services provided:

oManaged recruitment and selection for positions ranging from hourly to senior management.

oCoordinated and managed employment processes from hiring, to on-boarding, promotions, performance reviews and terminations.

oInvestigated and managed informal complaints and workplace issues, identified root causes and assisted in solutions resulting in sustainable outcomes.

oInterpreted and applied changes as dictated by government legislation.

oApplied knowledge of legal requirements and government reporting regulations affecting human resources functions ensuring procedural adherence.

Employee Relations & Staff Development management initiatives including:

oDevelopment and facilitation of Training Program in collaboration with corporate office.

oTrained associates on new employee recognition program that outlined promises made to guests and employees.

oDeveloped and facilitated training programs related to Performance Reviews, Progressive Corrective Action, Recruitment/Selection, Presentation Skills, Harassment in the Workplace Behaviour Styles, new hire Orientation and Customer Service/Upselling.

Labour Relations

oAdvised management in appropriate resolution of employee relation issues within the parameters of the union contract when applicable.

oNegotiated the union collective agreements.

oTrained management on the administration of the final agreement.

Human Resources Planning & Administration

oConducted wage, benefits and best practice surveys for hospitality markets.

oPrepared and managed department budget.

oDirected and managed a Team of a Human Resources Manager, Training Manager and Payroll/Administrator.

oPrepared and updated job descriptions for all hotel positions.

oDeveloped, or assisted Managers in writing and implementing hotel operating standards and policies.

PAST MANAGEMENT POSITIONS PRIOR TO 2000

CN Tower Human Resources Director Electronic Direct Marketing Ltd. Human Resources Director

The Bitove Corporation Corporate Director Human Resource

Commonwealth Holiday Inns of Canada Human Resources Manager to Regional

Corporate Director

PROFESSIONAL AFFILIATIONS

A Certified member of the Human Resources Professional Association (CHRP &CHRL)

Past President, Hospitality Human Resources Professional Association (HHRPA) & the Arts/Entertainment/Hospitality Human Resources Association.

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