Sales Customer Service

ERIKA DANSBY

Los Angeles, CA ***** 310-***-**** ************************@*****.***

Professional Profile

Performance -driven professional with experience in marketing and administrative support and product retention. Strong organizational, analytical and interpersonal communication skills with acute attention to detail. Highly motivated, resilient, and dependable professional that conveys a high level of adaptability.

Skills

Typing: 50 WPM

MS Suite

Purchasing/ Ordering

Professional Experience

NEXT LEVEL APPAREL

Sales and Marketing Coordinator, 2/2016-5/2016

Supports sales and marketing team through sales presentation assembly, compiling account and competitor analysis, preparing promotional catalogs by formatting content, graphics, and printing. Schedule all conferences, organize data and compile all meeting materials with existing and perspective clients. Complete quarterly sales meeting data and presentations. Compile extensive weekly expense reports for all senior management, track sales team expenses and forward all for reimbursement. Provide product, promotional and pricing information by answering customer inquiries. Inputting and updating customer profiles. Arrange shipments of product samples, as well as follow up on sales leads and complete monthly sales activity reports. Help acquire tradeshow venues in addition to facilitating all travel arrangements for management and team. While simultaneously maintaining multiple calendars consisting of daily events for sales, marketing, and management team. Additionally aiding in the uploading of marketing materials to online databases, groups and social media sites.

SMART & FINAL

HR Assistant 2/2016

Provide daily support to HR Administrative department. Present potential candidates to hiring managers for employment decision; Submitting and reviewing background checks and drug screens for applicants.

Planning, developing and implementing all HR strategies. As well as maintain and enter confidential applicant information in to company database with complete accuracy.

NEXON AMERICA

Office Coordinator/ HR Assistant, 9/2015-12/2015

Managed inventory; maintained corporate credit card to complete all in office purchases; negotiated rates with hotels, office suppliers, and airlines. Administrative duties including contacting and hiring outside services for the main corporate office. Assisted accounting department and contacted vendors on missing invoices. Coordinate and schedule conferences and meetings. Arrange and update HR documents. Coordinate events, and travel for senior management. As well as completing monthly bill reconciliation for corporate purchases, receiving deliveries, and issuing badges to visitors.

TRANSPORTATION SECURITY ADMINISTRATION

Transportation Security Officer, 10/2008-1/2015

Responsible for providing protection to airports, air travelers, and aircraft while maintaining an optimal level of professionalism. Operated screening equipment to identify dangerous objects, cargo, and or air travelers, while preventing those objects from being transported onto aircraft. Maintained excellent rapport with the public and provided exemplary customer service, as well as responding directly to inquiries. Maintained strong focus and awareness while working in a fast paced, high volume environment that included numerous external distractions. Made effective decisions with limited time.

Education

HOLY NAMES UNIVERSITY – Oakland, CA-Bachelor of Arts (BA) in Business Communications (2013)

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