Customer Service Manager

Rola Ramadan

***-*** ******** ***** (Ph) 902-***-****

Halifax, NS B3S 1N3 ********@*******.***

HIGHLIGHTS OF QUALIFACTIONS

Paralegal diploma with Honors from Eastern College;

Excellent attention to detail;

Excellent organization and time management skills;

Excellent customer service and communication skills;

Highly proficient computer skills, especially in Microsoft Word, Outlook, Excel, PowerPoint, and Access;

Strong team-working skills and committed to helping and supporting co-workers;

Reliable, quick learner, hardworking, flexible; available to work evenings, weekends, and holidays;

Successful business owner for more than 10 years where I was responsible for all matters relating to the business including management of employees, inventory, customer service;

Fluent in Arabic, English, and French

PROFESSIONAL EXPERIENCE

Paralegal (Placement)

Elliott Law, Halifax, NS 2015

Opened and closed files, scanned, typed dictated correspondence;

Sent and filed court correspondence;

Attended court hearings;

Managed clients files in timely manner;

Prepared several types of pleadings;

Manager (Part Time)

Layla Cuisine, Halifax, Nova Scotia. 2014-Current

Prepare and manage the schedule;

Trained and supervised new staff;

Manage customers’ expectations and experiences by telephone and in person;

Assistant Kitchen Manager

Smitty’s Restaurant, Halifax, Nova Scotia. 2012-2014

Demonstrated excellent teamwork skills by communication with new and regular employees in an enthusiastic, positive, and encouraging

Capable of handling any task given, balanced tills and prepared bank deposits

Dealing with customers by telephone and in person, handling complaints with professional manners.

Trained and supervised new staff, providing them with encouragement, feedback, and ongoing support

Business Owner

Alexandra’s Pizza, Sackville Nova Scotia. 2008-2012

Estimated monthly Sales was $60,000.00;

Preparation every day to accommodate high volume customers

Cleaned, stocked, maintained and organized work station

Handled financial matters, in very professional and respectively way

Store Manager

Quality Pizza, Sackville Nova Scotia. 2003-2008

Manage kitchen staff, and scheduling

Administer stock and inventory

Control cleaning duties and tasks

Monitored inventory and ordered food supplies as required, ensuring that the kitchen did not run short of important items during busy times

Organized food preparation and storage areas, creating an efficient system that allows for easy access to ingredients

Canadian Citizenship and Immigration

Translator and Entrepreneur, Halifax, Nova Scotia. 1997

Provided oral translation services in Arabic on demand basis;

At the employer’s request, I attended at the offices of Canadian Citizenship and Immigration or at a variety of other locations, including prisons, jails, and police stations to translate immigrants’ statements.

EDUCATION + Training

Paralegal Diploma/Certificate

Eastern College, Halifax, Nova Scotia, 2013-2015

Travel Agent

Ashworth College, Toronto, Ontario, 2010-2011

Completion of grade 12 and Business Diploma

J.L.Ilsley High School, Halifax, Nova Scotia, 1997- 1998

Canadian Citizenship and Immigration

Translator and Entrepreneur, Halifax, Nova Scotia, 1997

REFERENCES AVAILABLE UPON REQUEST

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