Customer Service Manager
Resume:
Wendy E. Wright
Bristow, VA. 20136
703-***-**** Cell
***************@*******.***
Objective:
My objective is to utilize my many years of experience in the customer service industry and to continue to strengthen my career goals.
Highlights of Qualifications:
-Successful in providing superior customer service.
-Outstanding leadership and communication skills.
-Able to think independently and quickly to resolve problems with strong attention to detail.
-Excellent organizational skills
-Competent, reliable and professional with proven record of success in assuming increasing levels of responsibilities.
-Outgoing personality, enthusiastic, persistent and confident. Career History:
National Vendor Management Services-Manassas, VA. 20110 NVMS is a full-service commercial and residential property inspection company that services the mortgage, banking and insurance industries nationwide. Account Executive- May, 2007- March 11, 2016
My position as an Account Executive is responsible for overseeing, managing and maintaining up to 60 clients a day with a gross profit of over a million dollars. My duties include, but were not limited to:
- Client account specialist: Constant daily contact with all my clients via email and over the phone. Timing is extremely important on all my orders to get a job done and delivered to the client based on the turn time of an order.
- Client complaint resolution: If a client has an issue with an order such as payments or an order was not done correctly, it was reviewed and resolved.
- Order Delivery Management: Daily orders were reviewed carefully and determined if they were suitable so I can meet the client’s needs.
- Client admin support: If an account needed further research, it was my job to find the issue and resolve the dispute with the client.
Armstrong Management/BH Management/TGM Associates, LLP The Four Winds at Oakton Condos/Summit Square Apartments-366 units Oakton, VA.
On-Site Community Property Manager- June, 2006-May, 2007 My position was to manage a 366 unit condo conversion for the HOA. I was promoted in this position after being an assistant property manager for the apartment side of the conversion. My duties included, but not limited to:
* Seek out bids from contractors while maintaining a budget for the HOA.
* Coordinate Board Meetings and assist in the presentation of homeowner meetings.
* Working with on-site construction staff to make sure homeowners keys were given to me by the homeowners closing day.
* Reading and enforcing the property’s bylaws and governing documents.
* Assist with scheduling the 30 day after care program for new homeowners. Assistant Property Manager- BH Management-March, 2005- June, 2006 My position was to assist in managing a 366 unit Apartment Community/Condo conversion for the apartment management.
My duties included, but not limited to:
* Monitored the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
* Effectively monitor all income and delinquencies to keep profit margins higher.
* Pulling various daily financial reports to insure accuracy.
* Responsible for all handlings of monies, bank transactions, and month end reports.
* Personally handled all collection cases to recover any lost company income.
* Going to court and assisting lawyer during eviction process. Leasing/ Client Services Consultant - TGM Associates- January, 2000-March, 2005 My position was to provide customer service to existing residents, and to lease apartments to customers in need of housing.
My duties included, but not limited to:
* Handled leases and executed maintenance calls for occupied residents.
* Practice Fair Housing Guidelines consistently through each call, tour and follow up.
* Developed an effective approach for advising potential prospects on current market trends.
* Researched surrounding competition to gain a leading edge on market values.
* Criminal and credit background checks on potential prospects. Computer Familiarity:
Basic Excel, Basic Outlook, Rent Roll accounting software, First American Registry, MRI accounting software, Yardi resident screening software, NWP Utility software, Coding software ICD9, Internet/Email.
References available upon request
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