Customer Service Office
Resume:
Haley Jones
Kingwood, TX *****
713-***-**** ● *********@*****.***
Experienced Accounting Specialist/Billing Manager with competency of Accounts Payable, Accounts Receivable, weekly/monthly spreadsheet reporting while handling all hiring and training
Accomplishments:
20% decrease in Overhead
15% increase in Revenue
Developed detailed job descriptions/office forms
EDUCATION: Lone Star College,
Currently enrolled Associates of Accounting, estimated completion date Summer 2017
Business/Nursing, Kingwood, TX
San Jac Central,
Business/Nursing, Pasadena, TX
Experience
08/13 to Present Humble ISD, Humble, TX
Kingwood Park High School, Kingwood, TX 08/15 to Present
Attendance Specialist
Responsible for daily attendance for all students, answering phones, customer services, checking in/out of school, filing, daily reporting to district on student attendance, and 6 week balancing of student attendance to district.
The Oaks Elementary School - Humble ISD, Humble, TX 08/13 to 08/15
Attendance Specialist/Registrar
Responsible for new students/student records, obtaining previous school records using web program TREX, sending school records to new school, maintaining updated class list, ensure classes were level, daily attendance counts, entering attendance notes from Dr.'s/parents, monthly/daily report to district students count/absences, and daily reporting of student attendance.
05/11 to 02/13 Gary Green Realtors, Kingwood, TX
Realtor
Responsible for working with buyers/sellers on purchasing/selling/leasing a home, contract negotiations, networking, sales, filing, time management, meeting deadlines, and working with the lender for mortgage approval.
09/07 to 05/11 Kingwood Neurology and Sleep, P.A., Kingwood, TX
Office Manager
Responsible for all aspects of Human Resources (interviewing/hiring/letting staff members go), training, payroll, accounts payable, accounts receivable, Daily/Weekly/Monthly reporting on financials, calculating physician salaries, insurance company billing, insuring insurance/patient payments were received and imputed correctly, tracked insurance appeals, processing patient/insurance payments, issued refunds, month end reporting/analysis, reconciling of accounts, customer service, purchasing office supplies/medical equipment, scheduling patients, coding medical procedures/diagnosis, collections of insurance/patient payments on past due accounts, and complied procedure manuals for all office positions.
Increased revenue and decreased overhead by implementing a new computer software system.
04/07 to 10/08 Flags Real Estate, Kingwood, TX
Realtor (Part time job - worked evenings and weekends)
Responsible for working with buyers/sellers on purchasing/selling/leasing a home, contract negotiations, networking, sales, filing, time management, meeting deadlines, and working with the lender for mortgage approval.
10/03 to 04/07 Med-Im Development, Woodlands, TX
Billing Team Lead
Responsible for data entry of all insurance/patient payments, for multiply MRI/outpatient diagnostic facilities, balancing daily batches to ensure all payments where received/processed correctly, opening/dispersing office mail correctly, daily depositing of all insurance/patient payments, collection/filing of NSF checks to the county clerks office, developed/implemented new forms/processes to facilitate business operations while handling all troubleshooting/training.
12/95 to 09/03 Lieber & Moore Cardiology Associates, Kingwood, TX
Billing Office Manager
Originally hired as a File Clerk and worked my way up to a promotion of Billing Office Manager. As Billing Office Manager I became responsible for filing patient/insurance payments in individual patient files, filing insurance claims paper/electronic, posting insurance payments/adjustments, posting of patient payments, collections of insurance payments/patient payments on past due accounts, purchasing office supplies/ inventory, implemented/wrote procedure manual for the billing office, developed new forms to simplify billing process, customer service, answering phones, balancing daily batches to ensure all payments where received/processed correctly, opening and dispersing office mail correctly, depositing all incoming insurance/patient payments, month end reporting to physicians on collections and amounts due from insurance/patients.
Software Competency
Medical Software:
MDServ, Centricity, Eclinical Works, Athena, Medisoft, and Versyss.
General Office Software:
Microsoft Office, Excel (Certified), PowerPoint, Outlook, Gmail
School Software
e-School, Kronos, GroupWise, Google Docs
Key Words: Students, attendance, customer services, phone, reporting to district, new students, student records, TREX, buyers, sellers, purchasing, selling, leasing, home, contract negotiations, networking, sales, filing, time management, deadlines, mortgage approval, human resources, interviewing, hiring, training, payroll, accounts payable, accounts receivable, financial reporting, EOB, ICD-9, CPT, calculating salaries, insurance billing, payments, insurance appeals, insurance payments, refunds, analysis, reconciling of accounts, customer service, purchasing, scheduling, coding diagnosis, collections, past due accounts, procedure manuals, computer software system, job descriptions, office forms, clear communication, organization, multi-tasking, planning, office management.
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