Customer Service Assistant

James Reece Dunlap

Current Address: *** *****, ************, **, ***** Email: ********@****.***

Home Address: **** ***** ***** ****., **********, TX, 75056 Phone: 214-***-****

EDUCATION

University of Arkansas, Sam M. Walton College of Business

Bachelor of Science in Business Administration, expected graduation: May 2017

Major: Supply Chain Management Minor: Real Estate Finance GPA: 3.289

EXPERIENCE

Schneider National Dallas, Texas

Operations Internship August 2016 – May 2016

Interned at the Schneider National Operating Center in Dallas, TX. Responsibilities included tracking the driver’s DOT hours of service, ensuring that drivers updated correct and logical ETAs to their destinations, confirming & dispatching loads to drivers, organizing the correct Bills of Lading to ensure that the drivers are delivering the correct loads to the correct locations, customer service responsibilities, and tracking of assets to ensure that all assets were being utilized correctly and efficiently. Learned vital problem solving skills, how to handle random problems that occur with drivers on the road, and how to effectively manage a large group of drivers.

University of Arkansas Housing Fayetteville, Arkansas

Conference Assistant August 2015 – May 2015

Responsible for working with conference or camp guests at the University residence halls and operating the front desks, checking in and out guests. Included interactions with a wide range of individuals from all over the world. For example, people from Germany, Great Britain, Kenya, and Brazil. Constant opportunity for creative problem solving that resulted in a unique learning experience concerning customer service and schedule planning.

NACCO, LP Dallas, Texas

General Laborer May 2014 – August 2009

Opportunity to learn how to work with people of all backgrounds and personalities. Learned how all different areas of expertise come together to complete a project, job bid, or job as a whole.

NACCO, LP Chicago, Illinois

Superintendent Internship March 2013

Shadowed the Superintendent on a multi-million dollar medical distribution center. Learned and witnessed firsthand how many different aspects of a job come together to complete the finished project. Opportunity to lead other laborers and encourage or demonstrate the correct way to fulfill the requirements for a specific day.

LEADERSHIP

Annual Walmart Associates Week Campus Planning Committee

Chosen among other Conference Assistants to better plan the logistics and mapping of the Associates checking in and out, to better manage the 24-hour residence halls, and to develop better means of direction for the Associates and their shareholders meetings and meals throughout the week.

Phi Gamma Delta (FIJI)

Assistant Social Chairman and Assistant Special Events Chairman

Greek Male Leadership Institute

Chosen member by fraternity president to learn how to become campus leaders.

Greeks Advocating the Mature Management of Alcohol

Participated in an annual event teaching incoming freshmen about responsibility and accountability.

HONORS AND PROFESSIONAL AFFLIATIONS

oNew Arkansan Non-Resident Scholarship recipient

oCastle Hills Academic Excellence Scholarship recipient

oRecipient of the Phi Gamma Delta Academic Achievement Award

oMember of the National Society of Collegiate Scholars

oUniversity of Arkansas STUMO – weekly Christian organization worship service

oProfessional Motocross in Canada and the United States for professional teams TISCO Racing, Redemption Racing

COMMUNITY SERVICE

oFayetteville Boys and Girls Club – (2016, 2015, 2014)

oAmerican Foundation for Suicide Prevention, Out of the Darkness Walk volunteer - (2015)

oFIJI Lake Fayetteville Park Maintenance service project – (2015)

oFIJI Carole of the Greeks Philanthropy Event with proceeds to Untied Way – (2015, 2014)

oFIJI Mount Sequoyah Clean-up service project – (2014)

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