Customer Service Data Entry

CASSANDRA CANNON

**** ***** *****

Stone Mountain, Georgia 30083

404-***-****

****************@*****.***

OBJECTIVE

To acquire a challenging, progressive yet rewarding position with growth potential as I expand

my knowledge and expertise.

Education

DeKalb Technical College – Clerical

Administrative

Training, Inc. of Atlanta – Data Entry

Skills

Data Entry

50wpm

Filing

Alphanumeric

Microsoft Word

10Key

Customer Service

Accounts

Receivable

Excel Outlook

Multiline phone

Scanning/Indexing

CAREER EXPERIENCE

Department of Driver Services Conyers, GA Feb 2015 – June 2016

Records Management / Validation Clerk

Validating, analyzing and entering data accurately from documents received from law enforcement, courts,

and various public and private entities

Process Out of State and Georgia Citations

Process Medical Certifications

Process Failure to Appear, License Suspensions and Administrative License Suspensions

Process information into Data Management System

Review information in Go Main and On Base

Dekalb County Recorder’s Court Decatur, GA Jan 2008 – Sept 2014

Records Technician / Team Lead

Sorted and disseminated incoming mail, summons, and citations

Priced, batched and coded pending citations

Tracked and Logged Citations into AS400

Received payment information and other pertinent information such as addresses and phone numbers

Keyed summons and citations ensuring correct coding and meeting daily quota

Processed subpoenas and witness correspondence to notify defendants of change in court date or time

Provided training and support to others Records Management System users as needed

Answered mail, telephone and personal inquiries from the public, attorneys, law enforcement agencies and

County departments and provided information regarding court procedures, case status and other court

information

A Child’s Place Daycare Center Decatur, GA Mar 2004 – Jan 2008

Administrative Assistant

Answered 1-3 phone lines daily

Compiled daily expense log

Recorded cash and check transactions

Electronic Data System Clarkston, GA Dec 2000 – Mar 2003

Claims Imaging Clerk/ Team Lead Assistant

Processed Medical Claims for the State of Georgia (UB 04, CMS 1500 Claim Forms and Dental)

Compiled weekly performance reports on staff, update daily & weekly inventory reports, print, prepare &

distribute operator statistics

Monitored batches by Julian date in a timely manner

Provided training and support to others Electronic Document and Records Management System users as needed

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