Excellent service,costumers complaints handling,inventory,duty allocat

**/*/*, ****** ***** Chamru singh Lane

India, Kolkata-700011

India mobile no. +917*********

China camp village in 2 baniyas east Abu Dhabi

UAEPhone: +971-********* UAE noEmail Address *************@*****.***

TAUSIF ALI

CAREER OBJECTIVE:

To Work with full determination, knowledge and optimum resource utilization for maximum service quality in hospitality industry.

WORK EXPERIENCES:

ABU DHABI NATIONAL HOTELS Cashier

United Arab Emirates 16th Jan. 2015 till 18th may 2016

Job responsibility- Take customer orders at the counter

Receive payments and present change to customers

Pack food items, make coffee, and fill beverage cups

Function as the host/hostess of the restaurant

Make reservations for customers

Receive food checks from waiters or customers

Appeal to impatient or irritated customers, especially during rush hours

Manage the register, including all credit card and cash operations

Ensure a balance of the register at the end of the shift or working period

BAID LIFESTYLE PVT LTD Floor Manager Camas Street Kolkata, 12th Aug. 2011 till Dec.2013

Job responsibility - Supervise and participate in kitchen and dining area cleaning activities.

Resolve customer complaints regarding food service.

Train workers in food preparation, and in service, sanitation, and safety procedures.

Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

Record production, operational, and personnel data on specified forms.

Develop equipment maintenance schedules and arrange for repair.

MOCHA COFFEE and CONVERSATION shift Manager AJC Bose Road Kolkata, India 23rd Oct. 2010 to 20th July 2011

Job responsibility- Take customer orders at the counter

Receive payments and present change to customers

Pack food items, make coffee, and fill beverage cups

Function as the host/hostess of the restaurant

Make reservations for customers

Receive food checks from waiters or customers

Appeal to impatient or irritated customers, especially during rush hours

Manage the register, including all credit card and cash operations

Ensure a balance of the register at the end of the shift or working period

OVENFRESH Captain Mumbai Dadar West, India 15th Jun 2008 to 23rd Feb. 2009

Job responsibilities- daily reporting time before 30 minutes of real duty[opening time]

Fully responsible for any reservation

Have to give the briefing 2 minutes before 15 minutes opening hours[lunch/dinner]

Making the sifting & duty roster of Asst. waiter & Sr. waiter.

Have to checking the daily attendance sheet of Asst.waiter & senior waiter / waitress

Any suggestion for improving business captain should write to operation manager or supervisor

Have to written daily work permit for Asst.waiter / waitress & Sr. waiter / waitress

Have to check personal hygiene. K.O.T & B.O.T. punctuality . Guests dealing. Courtesy. Behavior.performance of service ect.

CENTRAL PARK HOTEL Steward Bangalore, India 22nd Mar. 2007 to 10th June 2008

Job responsibility - Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

2) Collect payments from customers.

3) Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

4) Take orders from patrons for food or beverages.

5) Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

6) Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

PERSONAL DETAILS:

Self Driven have a good interpersonal skills & Leadership Quality.

Able to influence and negotiate with Clients & Customers.

Have a Great P.R Skills and can interact with guests very fluently.

Capable of handling Leadership- able to accept a significant level of responsibility.

Business Activities:

Taking responsibility for the Business performance of the Restaurant.

Analyzing and planning restaurant sales levels and profitability.

Organizing marketing activities, such as promotional events and discount schemes.

Front of House:

Coordinating the entire operation of restaurant during scheduled shifts.

Managing staff throughout their shift and providing them with feedback.

ACADEMIC QUALIFICATION:

Graduation complete in 2013

QUALIFICATION:

Basic Computer knowledge with M.S-Word, M.S-Excel and Internet Proficiency.

PERSONAL INFORMATION:

DATE OF BIRTH : 09th of September 1990

MARITAL STATUS : Single.

SEX : Male.

NATIONALITY : Indian.

LANGUAGE KNOWN : English, Bengali, Urdu & Hindi

RELIGION : MUSLIM.

Passport no : N9396890

Company :Abu Dhabi National Hotel / SBARRO Italian

HEIGHT : 5”10th

Passport expire ; 24/5/2026

I hereby declared that all the above statements are true and correct to the best of my knowledge.

Tausif Ali

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