Customer Service Management

Wendy Lowrance

*** ****** ** ******, ***** *****

281-***-**** (Cell) • *************@*****.***

Objective: My goal is to advance my career in the area where I plan to build my future.

Profile:

Over 8 years of experience in the chemical shipping industry.

15 years of experience in customer service.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff.

Relevant Experience & Accomplishments:

Implemented / maintained multiple in-house ERP system projects.

Proficient in Microsoft applications

Employment:

Import Coordinator, Bridge Terminal Transport Services, Houston, TX 2012 – Present

• Open orders for all shipments in database system.

• Prepare, update and monitor customer status reports and distribute as needed

• Maintain online database accuracy

• Keep account of critical shipment documents as needed.

• Coordinate with key customer accounts for all import and export deliveries

• Direct coordination of drivers with domestic dispatch personnel

• Assists with any delivery issues that may arise.

• Answer incoming calls

Customer Services/Shipping Coordinator, South Coast Terminals, Houston, TX 2005 - 2012

SAP knowledge / daily user.

Microsoft applications (excel / word).

Inventory control.

In-house systems management (MOC process).

Daily communication with clients.

Scheduling trucks

Signing out drivers / issuing BOL’s from customers SAP.

Printed Labels for new productions / shipping products

Scheduling import / export containers.

Preparing Hazardous documents.

Wendy Lowrance

Dispatcher, Kingwood Cable, Kingwood, TX 2001 – 2006

Dispatch new install, technicians and line technicians

Closed all work orders

Calling customers

In-house management systems

References

Earl Hanshaw, Production Planner, South Coast Terminals 281-***-****

Tricia Guerrero, McNamara Custom Services 254-***-****

Yolanda Candles, HSE Coordinator, South Coast Terminals 713-***-****

Contact this candidate