Customer Service Representative
Resume:
Margaret A. Pereiro
Houston, Texas 77073
Objective
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
Summary of Accomplishments
• Responsible for recruiting, interviewing, and hiring new staff.
• Responsible for conducting personnel evaluations, implementing training programs, and establishing wage incentives.
• Handled administration of all company benefits, including health care and bonuses.
Employment History
Executive Security Systems, Inc., Houston, Texas
Human Resources Manager/Office Manager, August 2006 to November 2014
Recruiting, Interviewing, running back ground checks, schedule drug testing, processing I-9 & new hire paperwork & setting new employees up with employee numbers, ordering all coffee & office supplies, ordering all company issued uniforms, alpha & numerical filing, notarizing documents, answering 10 line switch board, coding all account payables for payment, processing expense reports, Unemployment claims etc.
Floors, Inc., Houston, Texas
Customer Service Representative, 2005 - 2006
Answered all incoming calls for the accounts that I was responsible for such as DR Horton, Kimball Hill Homes & much. I worked hands on with the builder setting up all the new tile, wood, carpet & tile to be installed. We went thru & verified all the selections that were being installed in the home & scheduled for installation. Once the installation was scheduled I keyed the orders into the computer, ordered all the materials necessary for the installation and entered in the schedule book for future installations. Once the home closed I worked with the home owners on any warranty issues they would have.
Flooring Services of America, Houston, Texas
Customer Service Representative/Team Leader, 1995-2004
Answered incoming calls for accounts that my team was responsible for such as DR Horton, Kimball Hill Homes, Kickerillo & more. I was over 3 other ladies on my team. We hands on with the builder setting up all the new tile, wood, carpet & tile to be installed. We went thru & verified all the selections that were being installed in the home & scheduled for installation. Once the installation was scheduled I keyed the orders into the computer, ordered all the materials necessary for the installation and entered in the schedule book for future installations. Once the home closed I worked with the home owners on any warranty issues they would have.
Education
Mansfield School of Business, Houston, TX
Certificate of Completion in Administrative Assistant
References
• Available upon request
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