Customer Service Data Entry

Professional Administrative, Customer Service, Production Planning and Office Support

Wendea Ringer

**** ******* ***** ********* **. 30296

Phone: 770-***-****

E-mail: ***********@*****.***

Objective

I am seeking to become employed in a part-time or full-time position in a stable organization in which I am able to use a combination of my advocacy, customer service skills, and business administration education.

Education

Masters of Arts (Divinity) July 2014

Bachelors of Ministry July 2012

Business Administration Course 4 years completed 1988-1992

Experience

Returned to college as a graduate student and stay at home mom with young children until school aged. (June 2010 – 2015)

Attended Restoration Theological (Morrow GA)

Clayton County Judicial Court Office Jonesboro GA Victim Witness Coordinator/Administrative 2007-2010

Assisted victims in the court process by assuring their rights weren’t violated counseled them in times of crisis and trauma. I Performed intake interviews of victims to prepare them for court proceedings, conducted assessments to determine if they were able to testify, recommended resources, and legal assistance through the district attorney office. I assisted them with Georgia Crime Compensation requests, handled all information in a confidential manner to assure victims were secure and assisted in a safe manner. I also assisted investigators with intake processes, home visits, and related processes. Typed correspondence, court calendars, maintained calendars, assisted trial teams with admin work, called victims and community resources, and written communiqués. Educated victims on their Victim Bill of Rights, Assisted with restitution, coached with interviewing and testifying for trial. I referred victims of crime, to outside resources for counseling, financial, housing, school assistance, and victim restitution departments. I attended court proceedings for adult and juvenile courts.

Clayton County Superior Clerk Office Jonesboro, GA Deputy Clerk/Administrative August 2006-June 2007

I assisted patrons with the filing of civil and criminal document court proceedings. Performed administrative duties, processed payments, filed court case folders, answered phone calls and other related responsibilities. I entered data entry of child support, new legal case filings, typed correspondence, assisted walk in patrons as well as telephone patrons with requests in regards to their legal filings and questions.

Clayton County Water Authority Morrow, GA Customer Service Supervisor August 2000-June 2007

Managed and supervised staff of 42-50 employees which included three assistant supervisor. Operated and supervised satellite office, call center, front counters, and drive through payment locations. Scheduled workflow, vacations, conducted reviews and employee counseling, trained and monitored employees work and progress. Interviewed new employees, terminated employees, performed performance evaluations. Created and wrote new job descriptions. Processed payroll and ADP operated AS400 and operated EDI systems. I assisted with utilities collection matters. I worked as a dispatcher for maintenance call. Operated document control and scanner, assisted customers with work orders, telephone calls and walk in patrons. I was an instrumental part in New CIS implementation team. I Coordinated workflow between departments and internal department employees. Lead invocation for board meetings. Answered telephone calls, walk-in patrons, handled irate customers. I performed a wide range of administrative duties. Special Projects; Computer systems, call center implementation, project management, wrote job descriptions and salary reviews. I worked with maintenance and a construction with various training tasks in the field servicing customers. I operated as back-up collections manager.

Dixie Numerics Lake City, GA Production Planner/Administrative August 1998-August 2000

Monitored inventory for Ford Motor Company, compiled production orders for assembly lines to assure the various ford plants were covered for production, typed correspondence, quality control inspections on inventory, operated on an on time demand inventory system. Prepared bills of laden for shipments, EDI transmittals when shipments were sent to remove from systems inventory system and to notify receiving plant of shipment arrival. Prepared Standard Operating Procedures and performed quality control inspections. Worked on an on-demand inventory system to assure that manufacturing plants inventory was stocked. Shipped parts through expedited systems when needed. I assisted in the warehouse with preparing bills of laden and shipments, conducted physical and computer inventory. Verified the manufacturing scheduling process to assure it met the customer’s expectation. Monitored product run requirements to assure compliance to customer specifications while utilizing the plant resources. Scheduled product schedule timelines to assure meeting customer demand and scheduling resources to the daily priorities. Reviewed manufacturing blue prints and Prepared spreadsheets and other administrative and/or production planning items to assure the plants were covered in inventory.

Skills

Customer Service

Inventory Control

Human Resources

Employment Recruiting

Selection

Interviewing

Reviews

Coaching/Counseling

Terminations

Training

Creating and Writing Job Descriptions

Procurement

Purchasing of office supplies

Dispatching

Data Entry 10,000 kph

Typing 45-50 wpm

Office Applications

Micro-Soft word, Power Point, Excel, Outlook, Access

AS-400

JD Edwards

EDI

People Soft

Payroll Entry

Filing

Record retention

Diffusing Irate Customers

Quality Control

Department Coordinating

Department Management/Supervision

Organization

Attention to Detail

Confidentiality

Thoroughness

Decision Making,

Independence and a Team Player

Analyzing Information

Results Driven

Excellent Communication Skills

Multi-Task

Prioritization

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