Microsoft Office Manager

TIARLIN SITOHANG

***** ********** ***** ***. *****

EMAIL: *********@*******.***

Novi, MI 48377

CELL: 586 – 260 – 1064

PROFESSIONAL SUMMARY

Highly accomplished and dedicated professional with long-standing and diverse experience throughout multiple industries and capacities. Exceptionally organized, disciplined, meticulous with demonstrated time management skills. Self-confidence, integrity, and commitment. Creative, strong research, organizational, communication, and leadership skills. Fast-learner with strong ability to work independently.

HIGHLIGHTS

Bookkeeping skills

Correspondence

Deadline-oriented

Schedule management

Database Management

Strong problem solver

Spreadsheet development

Prepare statistical reports

Highly responsible and reliable

EDUCATION

Master of Education (May ’06) – Computer Info. System, GPA 3.98 (Honors), Marygrove College, Detroit, MI

Master of Science (May ’03) – Computer Info. System, GPA 3.95 (Honors), Univ. of Detroit Mercy, Detroit, MI

Bachelor of Bus. Adm. (June ’92) – ISOM, GPA 3.37 (Cum Laude), Univ. of Toledo, Toledo, OH

Grade 13 (May ’88) – Pre-College, Cambridge International College of Canada, Toronto, Canada

ADDITIONAL SKILLS

Proficient in Digital Image, LanSchool, Microsoft Office Suite, PowerSchool

Other computer skills: Cobol, Basic Networking, Database Management, Visual Basic, Windows

Possess Michigan Professional Education Certification (IF0000000296524)

Multilingual (Cantonese, Hokkein, Indonesian/Malay, Mandarin)

PROFESSIONAL EXPERIENCE

COMPUTER TECHNOLOGY INSTRUCTOR

APS (& The Leona Group LLC)

12/2003 – 07/2016

VCP/Consortium High School – Detroit, MI

Taught Microsoft Office applications and Advanced Excel to 9th – 12th graders.

Delivered creative and interactive technology lessons to an average of 32 students between 14 – 17 years of age.

Successfully achieved the highest student growth point (2.50 points) measured by Pre & Post Explore Exams.

Designed/constructed classroom assignments that are aligned with the State of Michigan Core Curriculum and school-wide curriculum goals.

Creatively developed lesson plans, special projects and exercises to increase dexterity, alertness and coordination.

Effectively diagnosed hardware and software failures and resolved the technical issues with 95% success.

Established after-school tutoring activity to groups of students who needed to improve work quality, complete class/make-up work and tests, and study for test.

COMPUTER CONSULTANT

University of Detroit Mercy – Detroit, MI

10/2002 – 04/2003

Performed routine maintenance on laser printers.

Provided support to students with applications and various computer technical issues.

Maintained records of students entering the lab to verify eligibility and ensure security.

Performed first-level troubleshooting on computers in the lab and escalated as necessary.

Provided support to students with applications and various computer technical issues.

ADMINISTRATIVE & ACCOUNTS OFFICER

Techlink Equipment Pte. Ltd. – Singapore

11/1999 – 04/2001

Conducted employment interviews and made hiring recommendations.

Generated and maintained service-related matters and quotation correspondence.

Coordinated procurement and delivery of kitchen equipment from local and overseas manufacturers.

Developed and implemented innovative system for ordering supplies and tracking inventory control.

Managed payroll, accounts payable and receivable, petty cash, and bank reconciliation.

Compiled all financial statements on a daily and monthly basis.

SENIOR ADMINISTRATOR

W&F-Econ-CEH J.V – Singapore

04/1999 – 05/1999

Provided general administrative support within the Human Resource department.

Administered personnel/payroll system to meet management and employee needs.

Composed and edited correspondence on behalf of the Human Resource Manager.

EXECUTIVE ADMINISTRATOR

Tropical Tech Veneers Pte. Ltd. – Singapore

05/1998 – 03/1999

Composed correspondence on behalf of the Director.

Developed and implemented systems to streamline office procedures.

Supervised purchasing and production department to reach full capacity.

Managed accounts receivable and payable, petty cash, fixed assets, and payroll functions; proved effective in collection of outstanding accounts.

EXECUTIVE ADMINISTRATOR

Sum Yip Interior Renovation Pte. Ltd. – Singapore

06/1995 – 04/1998

Successfully reorganized and implemented new filing system in the accounts department.

Performed staff payroll, bookkeeping, petty cash, deposits and bank reconciliation.

Implemented a printed checking system to maintain cordial relations with suppliers.

Successfully managed the transition of the accounting function through the implementation of a local area network to create an integrated financial modeling, planning and reporting process.

COMPUTER/ENGLISH TUTOR

Self-Employed – Medan, North of Sumatra – Indonesia

07/1994 – 05/1995

Taught introduction to Word, Excel, and PowerPoint.

Instructed adults and children in English grammar and conversation

Provided intensive TOEFL preparation for students planning to study abroad.

TRAINING PROGRAM OFFICER

PT. Bank Central Asia – Medan, North of Sumatra – Indonesia

02/1993 – 06/1994

Assisted in the interviewing, hiring and orientation of personnel.

Conducted highly effective classroom sessions encompassing Banking English Conversation.

Changed existing Training Department into a streamlined Regional Training Center with bottom-line accountability. Successfully introduced a library system as an in-house sourcing unit.

Worked closely with Executive Training Manager in developing and conducting a variety training programs, maintaining on-going personnel development in knowledge of Service Quality Leadership, and increasing job performance skills.

ENGLISH TUTOR

Self-Employed – Medan, North of Sumatra – Indonesia

09/1992 – 06/1994

Taught English to all level of students concentrating on grammar, compositional, and conversational needs.

ACCOMPLISHMENTS / AWARDS

’Master Teacher’ Excellence Award – October 2010 (Consortium College Preparatory High School, MI)

Outstanding Teacher Award – October 2007 (Consortium College Preparatory High School, MI)

Outstanding Student-Teacher Award – May 2006 (Marygrove College, MI)

Alpha Iota Delta National Honors Society – May 2003 (University of Detroit Mercy, MI)

Golden Key National Honors Society – June 1992 (University of Toledo, OH)

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