Director of People Operations
Resume:
Abigail Joy C.S. Caldwell
People Operations
Everything can be done with kindness.
Clover, South Carolina
***.*******@*****.***
People & Culture Executive Strategic HR Partner to Founders & C-Suite Builder of Scalable, Human-Centric Operations
Professional Summary
Passionate and results-driven HR, Talent, & People Operations Leader with ten combined years of experience in startup and mid-sized organizations. Over the years, my role has evolved to think and plan strategically about how HR impacts revenue, savings, and productivity. I am adept at designing and implementing scalable people strategies that are powered by business objectives, enhance culture, and optimize operations. I drive organizational growth, develop high-performing teams, and lead strategic workforce planning to support business expansion. Core Expertise & Focus Areas
Strategic Workforce Planning & Org. Design - Talent Acquisition & Retention - Employee Experience & Culture Development - Compensation, Benefits, & Payroll Strategy - Leadership Development & Coaching - Performance Management & HR Analytics - Process Optimization & HR Technology Implementation - Compliance, DEI, & Risk Mitigation Employment History
Head of People & Talent Divelement
July 2023 - Present B2B Software Development & AI/ML Service Consultancy 60 Headcount Divelement aims to scale into enterprise client accounts, establish itself as a leader in the industry, and be recognized as a great place to work. As the HR executive overseeing HR, Talent, and People Operations strategies, I bridge the gap between people and business operations, enhancing the employee journey and productivity in alignment with company goals. I report directly to the founders and lead a team of five People Operations professionals.
● Developed a career leveling framework and compensation structures to drive career growth and transparency, resulting in internal promotions and clear compensation banding.
● Created employee satisfaction KPIs that directly contributed to a nearly 60% increase in engagement scores, with a starting eNPS score of 45 and a current eNPS of 70.
● Led SOC2 compliance efforts from inception to observation period, ensuring organizational readiness and resulting in the contract of a Fortune 50 client.
● Identified and implemented $50K+ in cost savings through process improvements and vendor negotiations.
● Built a structured recruiting process, improving the quality of hire, client communication, and increasing offer acceptance rates.
● Implemented performance and productivity metrics to align with revenue goals and the evolved workplace culture, setting the foundation for workplace expectations. Director of HR, Talent & People Operations vFairs Sept 2021 - July 2023 B2B Virtual Events & Technology SaaS Company 270 Headcount vFairs is a leader in event SaaS. Their goal was to expand into different markets and territories and diversify their service portfolio. As the most senior HR leader, I managed the employee lifecycle and people strategy, reported directly to the CEO, and led a team of five HR and Talent professionals.
● Designed and implemented a career roadmap for 9 departments, increasing our succession execution and internal development with at least 1 promotion every semi-annual period and the leverage of secondment advancing our revenue potential.
● Overhauled the onboarding/offboarding program, reducing new hire ramp-up time from 4 weeks to 2 weeks.
● Launched hiring forecasting & compensation banding, improving talent pipeline predictability and salary equity.
● Championed employee engagement & culture initiatives, resulting in 88% employee satisfaction quarter-over-quarter.
● Ensured the organization was up to date and compliant with employment laws and regulations in 7+ countries.
● Improved Leader soft skills, allowing for more autonomy in team development and less negative employee relation concerns.
People Operations Manager SwagUp
July 2021 - Sept 2021 Branding & Custom B2B Swag SaaS Company 150 Headcount SwagUp is a company merchandise SaaS. Their goal was to build their company brand and revenue to eventual acquisition. As a People Operations Manager, I joined for a short-term project to design and implement core People Operations initiatives.
● Developed seven new initiatives in three months, including compliance policies, onboarding programs, and global engagement strategies, specifically: Anonymous employee reporting and dispute resolution, Global peer-to-peer engagement opportunities, Compliance and operational policies and procedures, Company culture and operations handbook, Onboarding plans for every team and position, Audit active processes to identify inefficiencies and refine, Go to market strategy for employee benefits and perks, Developed a Business Partner playbook for internal use in HR.
People Operations & Talent Consultant Ability2HR July 2021 - Present HR and Recruitment Consultancy 1 Headcount Founded Ability2HR as an open-source HR and Recruitment platform to help entrepreneurs plan for growth and support startups by building and designing scalable HR team frameworks and functions.
● Consulted for a global SaaS organization, transforming their HR team into Business Partners to support growth.
● Developed benefit packages and compensation structures for US expansion.
● Assisted an HR startup with tailored HR roadmaps, hiring contracts, and compliance documents.
● Collaborated on securing complex client contracts and created performance policies.
● Founded the People Ops Peer Mentorship Community for HR leaders to share resources and solutions, serving as a cultural ambassador and coordinator for mentorship initiatives. Sr. HR Business Partner, People Operations Lead NTT DATA / Flux7 Jan 2018 - July 2021 B2B IT Services & Cloud Solutions Company 70 - 10K+ Headcount
● Oversaw end-to-end HR operations, stood up a US team, talent management, workforce planning, and supported acquisitions to Fortune 500 Company.
● Led 3 acquisition integrations, ensuring seamless cultural and operational alignment resulting in retention of key members.
● Created and implemented performance management frameworks leading to increased autonomy and self-management practices by 70 employees in 1 year.
● Developed total compensation packages, including payroll operations and medical benefits for international teams.
Human Resources Coordinator Keter
July 2017 - Jan 2018 B2B Consumer Goods & Manufacturing Company 300 Headcount
● Initiated the transition to digital personnel files, reducing manual errors and improving compliance tracking.
● Conducted HR audits that uncovered key inefficiencies and improved HRIS accuracy.
● Established engagement and community in a manufacturing work environment.
● Managed time tracking and payroll approvals for both exempt and non-exempt staff. Continued Education
● Business Administration, HR Business Management - Associates Degree: 2013 - 2016
● Emotional Intelligence Workshop - BlueEQ™: 2019
● ServiceNow Administration: 2024
● HRCI Artificial Intelligence for HR Professionals: 2025
● SHRM Certified Professional Certification Courses: 2024 Resources
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Building an Asynchronous Culture
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