Executive Assistant
Resume:
RACHEL MILLER
**** ********* ***** #**, ****** Creek, California 94596
***********@*****.***
LEGAL EXECUTIVE ASSISTANT
QUALIFICATIONS PROFILE
Multifaceted, analytical, and well-organized professional, offering excellent skills in providing executive and administrative support, preparing highly sensitive documents and files, and performing clerical processing duties honed from several years of experience within legal services firms, clinical offices, and pharmaceutical companies. Armed with well-defined business acumen and powerful organization, problem-solving, and technical aptitudes. Skilled at completing multiple tasks and assignments in a timely manner without compromising quality, confidentiality, and accuracy. Known for persuasive communication and interpersonal skills; able to quickly establish rapport and work well with people at all levels.
AREAS OF EXPERTISE
Core Office Operations
Administrative and Office Work
Strategic Planning and Implementation
File and Database Management
Conflict Management and Resolution
Interdepartmental Coordination
RELEVANT EXPERIENCE
Wingtip Communications, Inc. - Danville, CA 2010–Present
CALL CENTER MANAGER EXECUTIVE ASSISTANT
• Efficiently provide executive support in organizing email, calendar, and travel itineraries; answering and handling phone calls; and administering and updating the legal services firm’s database and account
• Ensure accuracy in encoding and maintaining highly sensitive files in database; generating campaign documents for mass tort clients and lawyers; and coordinating marketing campaigns
• Provide hands-on oversight to the daily call center operations, including supervision of a 10-person team; training of new hires and existing staff; and monitoring of daily call records in various call monitoring systems
Key Highlight:
> Played an integral role in the successful expansion of the company across out-of-state markets.
Sutter Infusion Pharmacy - Location 2006–2008
PHARMACY ASSISTANT OFFICE ADMINISTRATOR
• Performed a wide range of clerical and office operations, which included managing multiline phone system, sending fax, arranging staff meetings and functions, ordering office supplies, and accomplishing diverse documentations
• Offered effectual support to case managers in monitoring and maintaining patient supplies and needs
• Efficiently liaised between multiple offices to coordinate patient intake
Key Highlight:
> Delivered dynamic safety presentations to the staff as well as attended various regional Safety Department meetings as the company’s safety officer.
Earlier Positions Held:
Silicon Valley College - San Jose, CA
FINANCIAL AID DEPARTMENT ADMINISTRATOR
SENIOR DEAN ADMINISTRATOR
DEAN’S ASSISTANT
OTHER EXPERIENCE
The Independent Therapists Network - Location
REGIONAL CASE MANAGEMENT COORDINATOR
Kaiser Permanente - Location
PHARMACY TECHNICIAN
EDUCATION AND CREDENTIALS
ASSOCIATE OF SCIENCE IN PHARMACOLOGY, 2004
Silicon Valley College - San Jose, CA
HOMEOPATHY CERTIFICATION, 2001
Whole Foods - Location
PROFESSIONAL TRAINING
Call Monitoring Systems (Sprint, Callsource, Shoretel, Ring Central)
HIPAA Compliance
ACTIVITIES
Volunteer, California Genealogical Society
TECHNICAL ACUMEN
Microsoft Office Suite PIMS Mestamed Filemaker CMS Calendar
Operating Systems (Mac and PC) Google Drive Drop Box
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