Customer Service Office

professional summary

skills

work history

education

STACY HERNANDEZ

**** ******** ******, ********** ****, CA90255 (H) 323-***-**** (C) 323-***-**** ************@*****.***

Receptionist who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused Receptionist committed to approaching administrative tasks with tenacity and attention to detail. Receptionist who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. 40 WPM typing speed

Professional phone etiquette

Excellent communication skills

Articulate and well-spoken

Customer service-oriented

Flexible

Works well under pressure

Social media knowledge

Appointment setting

Multi-line phone proficiency

Critical thinker

Filing and data archiving

Team building

Multi-line phone proficiency

Medical billing

Jan 2014 - Jul 2016

6310 SAN VICENTE BLVD

RECIPTIONIST

LIDDY HEALTH AND FITNESS

Answered and quickly redirected up to 3 calls per minute Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Answered and managed incoming and outgoing calls while recording accurate messages. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Directed guests and routed deliveries and courier services. 2009

HUNTINGTON PARK

High School Diploma:

HUNTINGTON PARK HIGHSCHOOL

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