Customer Service Mental Health
Resume:
Elizabeth M Law
Ephrata PA 17522
Primary Phone: 717-***-****
Cell Phone: 717-***-****
Email: **********@*****.***
OBJECTIVE: Seeking a full time career position in Human Services where I can utilize and maximize my education and experience in the field.
WORK EXPERIENCE
Mennonite Central Committee, Ephrata, PA 2015-present
Volunteer in Re-Uzit Shop as cashier, scheduler, customer service and other duties as assigned.
NLD Partners, LLC - Myerstown, PA
2011 - 2014
Marketing Executive
Recruit new partners to grow a home based business. Attend trainings and on line webinars, communicate via email and telephone. Answer questions about working the business, marketing products and promoting wellness.
TJMaxx Companies - Lebanon, PA
2011 - 2013
Cash Office/Customer Service Associate
Operated computers programmed with accounting software to record, store, and analyze information. Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Operated 10-key calculators, computers and copy machines to perform calculations and produce documents. Reconciled, noted and reported discrepancies found in records. Handled cash, prepared deposits, opened store and cash registers. Maintained layaway inventory. Responded to customer inquires through multiple phone lines. Worked in the backroom assisting in replenishing store merchandise. Cashiered when called upon to do so.
Boscov's Department Store - Lebanon, PA
11/19/2009 - 01/01/2011
Sales Associate
Greeted customers and ascertained their wants and needs. Cashier, scan merchandise for price checks, inventory, descriptions and availability. Provided information and education to customers in the store and on the phone. Filled customer orders using the computer and telephone system. Explained products and warranties to customers and assisted customers with purchases. Assisted in conducting inventory and restocking merchandise as instructed by the supervisor. Set up displays to bring aesthetic balance to the sales floor.
Commonwealth of Pennsylvania - Pottstown, PA
12/05/2005 - 05/25/2007
Income Maintenance Caseworker
Interviewed applicants on existing case loads to determine eligibility for financial and other related Income Maintenance programs. Verified client data regarding continued eligibility. Extensive data entry and telephone interaction with clients as well as follow up phone calls for updating current and accurate client information. Handled approximately 100 incoming calls per day. Developed and maintained positive customer relations within the company to ensure requests and questions were handled appropriately and in a timely manner. Received and placed follow-up telephone calls/emails to answer customer questions. Use of computer system for tracking, information gathering and troubleshooting and generating notices. Explained policies and procedures to clients to ensure they were receiving benefits and services appropriate for them. Worked with mental health and physically disabled individuals on a daily basis.
At Home Residential Services - Ephrata, PA
06/24/2000 - 11/12/2005
Residential Manager
Provided residential and personal care services to individuals with disabilities. Managed finances, bookkeeping and payroll. Identified social service programs appropriate for each client. Liaison between physicians, case managers and human service organizations. Recruited, hired, trained and supported employees.
Lancaster Lebanon IU 13 - Manheim, PA
12/03/1998 - 08/30/2000
Paraeducator
Assisted head teacher in emotional support classroom. Conducted small group and 1:1 tutoring. Provided emotional support and ensured safety for students. Helped write and implement individual educational plans. Assisted in planning lessons and community activities. Learned and practice non-violent crisis intervention. Participated in mental health workshops and continuing education courses.
United Cerebral Palsy of Lancaster County - Lancaster, PA
05/12/1995 - 12/02/1998
Attendant/CSPPPD Service Coordinator
Attendant, 2 years.
Provided personal care to people with disabilities. Followed service plans, kept track of client progress.
CSPPPD Service Coordinator, 2 years. Promoted to this position after obtaining BA. Determined eligibility, interviewed, assessed and educated clients. Wrote case notes and prescribed courses of action.
Recruited, interviewed, hired (completed HR paperwork and explained policy and procedures) to applicants.
Trained new employees on the job site. Liaison between client and employee.
EDUCATION
Argosy University Will Graduate with MS in Human Services 09/21/2016
on line, Pennsylvania
Working on Master’s Degree in Human Services
Nu Way Recovery Services
08/01/2012 - 11/01/2012
New Cumberland, Pennsylvania
Vocational/Technical Certificate – Certified Recovery Specialist
Millersville University
08/24/1992 - 12/12/1996
Millersville University, Pennsylvania
Bachelor's degree
Psychology
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