WOLF BROWN

Clarksville

PROFESSIONAL PROFILE

Dedicated, detail-oriented professional with a strong administrative and managerial background and

diverse office experience. Superior skills in customer service, organization, employee management,

project management and computers.

DEVI

239 Creekside Dr,

QUALIFICATIONS

EXPERIENCE

03/2013 to 03/2016

06/2004 to 03/2013

08/1997 to 02/2004

, TN 37042 C: 615-***-**** acwff0@r.postjobfree.com

Self-directed Strong problem solver

Strong interpersonal skills Results-oriented

Virtual Assistant

Nashville Integrated Medicine - Nashville, TN

Worked 90% of time from home office, answered forwarded phones after

hours and on days off, evenings, weekends and holidays. Assisted

patients in setting appointments, scheduling tests, refilling prescriptions

and tech support. Managed medical supply inventory, insurance records,

patient charts and company files using online tracking system.

Researched medical problems. Managed all bookkeeping for medical

practice, including reconciliations and fixing account issues. Completed

medical transcription and letters for doctor. Managed vendor relations

and technical issues for main office staff. Scheduled appointments and

maintained master calendar.

Practice Manager

Nashville Integrated Medicine - Nashville, TN

Set up and implemented all aspects of starting new medical practice,

from interior design to website design. Cooperated with Medicare,

Medicaid and private insurance providers to resolve billing issues.

Designed promotional materials. Wrote and edited marketing and

newsletter copy. Developed front and back office procedures.

Interviewed, hired and trained office employees. Setup and maintained

all bookkeeping for business, including filing insurance claims, billing,

collections, A/P, A /R and reconciliations. Oversaw all tech support,

resolved issues when possible, or outsourced. Managed all aspects of

business, including front desk, medical transcription, medical billing,

customer service and tenant management. Analyzed program data to

assist in strategic decision-making. Was instrumental in creating a

business and marketing plan that grew the practice 1600% over 9 years.

Director of Operations

OffSite Works - Nashville, TN

Screened, interviewed and evaluated independent contractors

Streamlined interview process along with supporting paperwork and database administration. Managed office staff, vendor relationships and IT staff. Calculated costs and prepared proposals, assigned appropriate personnel, created and oversaw client work-orders and acted as project manager for large accounts. Established relationships and assumed account manager status with most clients, from initial meeting through proposal stage to job completion. Maintained a superior level of customer service with both clients and independent contractors. Assumed responsibility of full-charge

bookkeeping for corporation, including A/R and AP, payroll and tax deposits. Supervised all teleworker project-managers and report processing for all client jobs. Instrumental in development of business plan and company strategy, assisting in 500% growth of company over a 5 year period.

04/1996 to 10/1997

10/1994 to 01/1996

EDUCATION

SKILLS

.

Office Manager

Tandem Machine Tool Sales - Nashville, TN

Office Supervisor

Adia Personnel Services - Nashville, TN

BA: Theatre/Management

Marietta College - Marietta, OH

Home office and virtual assistance skills

Microsoft Office competency

Medical Terminology

Quickbooks expert

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