Customer Service Sales

CARRIE TURLEY-SMITH

**** ********* ** • Huntington, West Virginia 25705 304-***-**** • ***************@*****.***

Summary of Qualifications

• 5+ years of management responsibility

• 7+ years sales experience

• Responsible for a six-person team, hiring, training, motivating, and evaluating.

• Negotiated business lease, cleared zoning codes, prepared and passed fire inspections, building inspections, and electrical inspections on new build out of business.

• Grew customer base by 150% in 4 months, with committed 12 month contracts

• plan, organize, and execute successful events for communities and business ventures

• Sold business for five times profit (not including profit while operating business)

• May 2014 Producer of the Month for AIG Financial

• Bachelor's Degree in Business Administration

• Minor is Green and Sustainable Management

• Associate's Degree in Business Administration

• Currently working towards Master's in Business Administration

Implemented Recycling Programs at NCS

Implemented a backordering system at NCS for better organization.

Professional Experience

National Coatings and Supply October 2014- August 2016

Warehouse Manager

Responsible for managing the warehouse and its employees. I had to maintain the stock levels with purchasing and keep track of sales. Manage hiring employees, time clocks, and vacation/sick time for employees, Human Resources for employees, management training for locations in West Virginia and Tennessee. Maintain all office files, emails, trainings, invoices, bills. Responsible for collecting receivables from customers and completing the payables. Schedule pick up and drop offs of shipments, complete Bill of Ladings, maintain environmental standards and flag appropriate shipments. Inventory control and cycle counting. Implemented a recycling and environmental friendly procedure. Implemented a backorder and shipment procedure.

Brickhouse Cardio Club Corporation Florida September 2012 – Present Lead Franchisee

Working for the home office of Brickhouse requires me to travel to new Brickhouse Cardio Club franchises that open with in the state of Florida. At these events it is my job to ensure that everything is up to franchise standards, that the Grand Opening event will run smoothly, and that the franchisee has everything they need for success in their new business venture. At the events I meet a greet prospective members and sale memberships to them. I ensure that all of their paper work is filed out correctly with the right payment, and that they understand the terms of their contract. Grand Openings can be very stressful and get out of hand quickly, so it is my job to step up and create a nice proficient atmosphere but franchisees, instructors, and customers. It is very rewarding to know that my franchisor thinks enough of me to send me out to mentor new franchisees on their big grand opening day.

Brickhouse Cardio Club, Cape Coral, FL, Cape Coral, Florida May 2012 – January 2014 Owner

Opening the fitness studio on my own will always be one of my greatest achievements. From negotiating the lease, to singing my first members it was all hard but rewarding work. With-in seven months of opening the studio I had to tripled in square footage because the business had taken off. I was blessed with many opportunities to help the community by hosting fundraisers and events that promoted not only my fitness studio, but other small businesses, and helped individuals become introduced to a healthy life style. Building a business in a town that I had just moved to, and knew no one was challenging, but I made it! I carried all of the responsibilities of a business owner like scheduling, customer service, payroll, tracking revenue, advertising, and so on. Being a fitness instructor is such a rewarding job because I know that I am helping people become healthy and watching their progression is amazing. Being an owner of the fitness studio creates a deep feeling of achievement because I can see that the dream I had created became a reality and still is going strong.

AIG Financial, Hurricane, West Virginia February 2014 – Present Financial Representative

• May 2014 Producer of the Month

Currently sale life, accident, and sickness insurance along with annuities for AIG. I am responsible for prospects, sales, and customer service for my clients. I must conduct phone sessions where I build business relationships with clients to help them with the financial and insurance needs. Have to set appointments, conduct presentations to corporations, work business to business sales, create creative solutions for customers. I also have to comply with HIPAA guidelines, and global and company compliance.

The Limited, Barboursville, West Virginia May 2003 – February 2007 Key Holder

• Shift Supervising

• Opening and closing operations

• Dealing with customer concerns

• being responsible for employees on shift, making sure they are completing task and staying in their zone of the store for complete customer satisfaction.

• Hitting sales goals

• Recording sales for hourly goal recognition

• obtaining credit card applications

• counting drawers for deposits

Planet Fitness, Barboursville, West Virginia August 2014 – Present Front Desk

• Work Front Desk

• Customer Service

• Answering Phones

• Giving Tours to guest

• Filing paper work

• Signing up new contracts

• Putting billing information on file

• Setting tanning beds

• Setting massage beds

• Helping members with fitness and equipment use

• inventory

• Stocking merchandise

• Completing cancelation papers

• Planet Fitness is a very busy and fast paced environment. Working for them for the presale and grand opening has been a great experience for me for future business ventures.

Education

University of Phoenix January 2010 – May 2012 Bachelor of Business in Business Administration, Minor: Green and Sustainable Management

University of Phoenix, working towards MBA degree Masters of Business Administration

Axia University January 2007 – June 2009 Associate of Business Administration

Additional Information

• Skills: Creating and implementing green and sustainable business practices, Organizing Events, Sales, Customer Service, Phone Communication, Email Communication, Leadership skills, managing hectic or stressful situations, creating creative solutions, negotiations. Inventory, Creating Schedules, Managing Employees, Payroll, Interviewing New Hires, Training New Hires, Inputting Information, Creating Social Media Events, Creating Advertising, Budget, Comfortable speaking to large groups, Self-Motivated, Face-to-face communication, Organized, Multi- Tasker, Social Media Savvy, Experience with Microsoft Word, Excel, and Power Point

• Certifications: Spinning Instructor: P90x Certified Trainer: Turbokick Instructor: Yoga Instructor: Zumba Fitness Instructor: Licensed Insurance agent and licensed annuity agent. Anti- Money Laundering, Global Compliance Certification,

• Volunteer Work: Earnest Graham Foundation: - Lead instructor at Cape Coral, FL Children Fitness event. I helped promote the event, recruit local children and families to participate during the events, ran stations on the field to educate children on the proper techniques of fitness exercises and the importance of caring for their bodies health.

• Brickhouse Cardio Huntington, WV- Teaching Zumba and Yoga to the community on a weekly basis.

•,Zumbapalooza- Responsible to advertise on social media and recruit participants. Zumbapalooza is a great event that is held annually at the Charleston, WV Civic Center. It raises awareness for breast cancer I am so honored to get to teach Zumba during this event. up to 600 attendees

• Rocks The Boat Cruise- Zumba/Yoga instructor. Plan, coordinate, and teach themed classes aboard Royal Caribbean . Recruit ticket sales and sponsors. www.rockstheboat.com,

Salary Qualification:

Minimum: $40,000 salary per year.

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