Elisha Bowens

**** *********** ** ********, ** **067

404-***-**** • acwfdt@r.postjobfree.com

Certified Medical Assistant seeking to gain employment in a respectable facility where I can focus on performing my clinical and administrative skills in support of the success of the organization.

EDUCATION

Everest Institute, Marietta GA M edical Assistant Diploma 2014 Participated with 10 months of clinical training at Campus Health Services Certified Medical Assistant National Health Association K9N8N7Z6 Exp. 2017 CORE COMPETENCIES

● Electrocardiogram ● Pharmacology &

Prescriptions

● Venipuncture

● Injections ● Aseptic Techniques ● Vital Signs

● Specimen Collection ● Patient Preparation ● Kario EHR

● Insurance

Verification

● Appointment Scheduling ● Bookkeeping

● Medical Billing ● ICD – 9 / CPT Coding ● Data Entry (75WPM)

● OSHA Trained ● Medical Records

Management

● HIPAA/CPR Certified

PROFESSIONAL EXPERIENCE

Wellstar, IT Service Desk Analyst (Contractor) Mar.2016 Jul 2016 Provide support for all inbound call for all Wellstar locations that includes Medical Groups. Provided remote support for the new installation of software and or update software. Assisted callers on How To instructions for Epic systems. Conducted outbound calls to end users in order to guarantee issue resolution. Provided assistance with issues concerning login and password resets within the Epic system. Created Remedy tickets for issues that are unable to be resolved immediately and escalated the issue to the appropriate department.Verified each end user such as employee ID, name, location and contact number. Performed technical support for for Citrix issues. Handled calls pertaining to bio med device, PC, monitors and system malfunctions. Troubleshoot remotely for issues that needed to be accessed such as error messages. Assisted users that experiencing technical difficulty with accessing certain systems from home. Granada Corporation Oct. 2015 Mar. 2016

Customer Service Representative

Assist customers with making changes to their insurance policies. Process payments for policyholders as well as educating them on how to make partial payments, if applicable, if they are unable to make full payments. Educate customers on faxing and/or emailing documents such as identification cards, binders, declaration pages, SR22s and other policy documents. Assist customers with general information. Assist customers with updating demographic information such as address, email address and phone numbers.

CPR Medical Staffing Sept. 2014 Nov. 2014

Clinical Specialist

Educated patients on the oral specimen collection process. Ensured for proper labeling and sealing on the provided oral sample containers. Assessed that all specimens contain the minimal level of fluids for appropriate lab processing. Ensured proper procedures for packaging individual specimens into biohazard bags. Placed all biohazard bags into shipping containers and completing shipping labels to ensure all specimens are ready for shipment and are in appropriate pick up area. Obtained billing information for laboratory’s use, including copying of insurance cards if needed. Utilized clients web based online requisition system to document all required fields as indicated. Take inventory of specimen supplies and order when necessary. Maintained confidentiality of all patient information. Ensured proper procedures were followed for collecting specimens. Proactively prepared requisition prior to prescheduled patients visit. Researched and provided corrected missing/invalid information to client as requested. Sandy Springs Family Medicine May 2014 – June 2014 Medical Assistant Externship

Performed clinical back office procedures to include vital signs, venipuncture, injections, urinalysis and X Rays. Collected and recorded patient statistics. Prepared rooms for examination. Escorted patients to examination rooms to see physician and assisted physician with minor procedures and testing. Prepared and administered medications and injections as directed by physician. Collected blood, tissue and laboratory specimens that were logged and prepared for testing. Prepared and sent out specimens to outside laboratory. Sterilized instruments and disposed of contaminated supplies. Authorized prescription refills and called contacted pharmacies. Explained treatment procedures, medications, diets, or other physicians' instructions to patients. Completed assigned administrative tasks to include: answering the telephones, scheduling, charting, data entry, faxing and scanning of documents. Elisha Bowens resume page 2

Home Depot, A tlanta, GA Aug. 2013 – June 2014

IT Support S pecialist

Ensure proper computer operations so that users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving user help requests. Use diagnostics and help request tracking tools for malfunction resolution. Generate service calls for repairs and or replacements.

Responsible for the upkeep of all internally operation electronic equipment including (cash registers, first phones, register printers, multifunction printers, computers.) AT&T, Kennesaw, GA Dec.2012 – July 2013

Sales Representative

Managed customer service calls relating to services, billing and sales. Handled data entry of customer information and updated records as necessary. Verified and corrected any bill discrepancies, plan rates and device upgrades. Processed payments and scheduled payment arrangements as applicable. Educated customers in plan options, cost saving opportunities and determining the best options.

Department of the Air Force, Marietta, GA Sept.1999 – Mar. 2012 Human Resources Assistant

Processed, verified and maintained personnel files and kept confidential information confidential. Managed and documented recruitment process, onboarding, training, grievances, performance evaluations, classifications, and benefits. Developed personnel policies and procedures and new employee orientation. Managed employee files and inquiries regarding personnel actions. Handled employee security clearance. Arranged for in house and external training activities.

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