Administrative Assistant Customer Service
Resume:
Tammi Saucer
Los Angeles, CA. 90047
***********@*********.***
PROFESSIONAL SUMMARY
Driven and ambitious professional with a strong organizational, communications and customer service skills with a record of success as a General Front Office Manager, Medical Secretary and Administrative Assistant (Level III). I have the ability to handle stress effectively and shift priorities as needed to meet deadlines. I have a strong sense of urgency and the ability to effectively multitask.
Work experience:
Administrative Assistant III January 2016 to Present
Planned Parenthood Los Angeles
Head Quarters
• Distributed in-coming mail to departments at least twice a day and treated all in-coming mail marked
as confidential with importance and direct to addressee immediately
• Complete routine and special analytical assignments under the direction of department management
• Maintained calendars for department managers, which included scheduling meetings and making arrangements appointments, including booking rooms for the meetings or providing dial in information
• Prepared expense reports on an as needed basis, including compiling receipts and submitting expense report to accounts payable.
• Provided notification of appointments, changes to calendars and any necessary reminders
• Created Org Charts in Visio and keep them updated whenever staff changes occur
• Assist with preparing departmental manuals by typing, creating table of content and inserting appendix
• Created flow-charts and power point presentations when requested
• Assist with onboarding employees with hardware request, phone extension setup and system access
• Submit monthly productivity reports for all department to VP’s and management
General/Front Office Manager September 1994 to January 2015 Forster Physical Therapy
Santa Monica, CA.
• Obtained in and out of network physical therapy insurance benefits for physical therapy
• Authorization and pre-certification for workers compensation and liens
• Oversee two receptionists and file clerk including performance appraisals and counseling
• Proven 85% weekly reschedule/pre-schedule dates for patients
• Assisted with the travel coordination of the doctor’s schedule.
• Reduced office supplies costs by regularly reviewing comparative prices by vendors
• Responsible for supervising all company and office in day to day functions
• Managed the physical plant as well as exercise equipment, computers, phone system, copy
machines and physical therapy modalities
• Collected payroll reports from all staff and forwarding to company payroll representative
• Performed data entry for patient files
Medical Secretary October 1982 to September 1994
Melvin S. Ehrenhalt, M.D. Inc.
Beverly Hills, CA.
• Insurance verification
• Completed all insurance and disability forms
• Scheduled appointments surgeries, and diagnostic testing including assisting in all procedures
• Typed and prepared all medical files
• Answered busy phones
Medical Assistant April 1981 to October 1982
Rupert Grant, M.D.
Los Angeles, CA.
• Performed all aspects of front and back office functions
• Obtain vital signs, prepare exam rooms and assist with office surgeries
• Full time employee after successful completion of 30-day internship
EDUCATION/CERTIFICATIONS:
Certificate of Achievement from Southland Career Institute in Medical Assistant
COMPUTER SKILLS: MS Word Excel PowerPoint Visio Outlook PTOS (Physical Therapy Operating System) EOB Multi-line phones Pitney Bowes Mail Machine Fax Machine Copier Internet-Savvy Scanner.
References upon Request:
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