Customer Service Representative

Christopher Broaddus

Houston, TX

832-***-**** *****.********@*****.***

Resourceful, self-motivated and customer-focused professional with hands-on experience in providing excellent customer care as well as support. Effective communication and customer retention skills. Demonstrated ability to excel in fast paced environment and thrive under pressure. Strong quality coach and problem solving expert. Enjoy exceeding customer expectations. Customer service professional seeking a career to grow with possible future in a management role.

Quick Overview

3+ years in a customer support setting (Call centers, retail stores, restaurants)

Medical experience

Above average computer literacy

Supervisor experience

Strong oral and written communication

Extremely quick learner, proven ability to grasp product knowledge and relay product information in a concise but potent manner

QA experience

Punctual

Experience

Sutherland Global Services

Call Center Representative

Oct 2014 - Aug 2016

Representative for the VA and the Veterans Choice Program. Creating authorizations and doctor appointments

.

Answer mid-volume (40-50) calls daily

Outbound calls to doctors’ offices to set appointments.

Answer inbound questions and concerns about program.

Quality Control

IQOR

Customer Service Representative

Jan 2014 - Oct 2014

Call center representative for Asurion insurance.

Answered high volume inbound (60-70) calls

Troubleshoot wireless phones

Manage account information

Maximus Call Center

Call Center Representative

Nov 2009 - Jan 2014

Call Center Representative managing government benefits accounts

Handle medium volume of calls

Supervisor of up to 14 employees

Scheduled qualified appointments to social workers for Medicare, Medicaid, SNAP, and HUD.

Answer questions regarding government benefits

STARTEK

Customer Service Representative

Sep 2008 - Nov 2009

Customer service for T-Mobile Prepaid

Answer high volume (80-100) inbound calls

Troubleshoot phones

Quality Control

Open new accounts for new customers

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