Administrative Assistant Customer Service

Annaileen Perez del valle

305-***-**** ***********@*****.***

Summary

I have a two-year experience working with children, helping parents with their child’s developmental stages. I have experience in an office environment as a receptionist, administrative assistant and data entry clerk for different trades. I have costumer service skills receptionist as well as a sales associate and intake coordinator. I have excellent attention to detail and organizational skills and the ability to multitask.

Computer Skills & CERTIFICATES

Languages

Bilingual in English and Spanish.

Software

Microsoft Office 2016 (Word, Excel, PowerPoint.), Booker 2015 (Management booking software)

Certificates

DCF 40 hours, Childcare Facility Part 1 and 2 (FACR, HSAN, CAAN, CGAD, BOAS, PSP.)

Bra Certification awarded by Victoria Secret 2011-2012

Experience

April 27th 2016- Present Day

Administrative Assistant/ Intake Coordinator, Pediatric Respiratory Care of South Florida

In taking patients and making sure all the paperwork we need is there to accept the patient

Calling doctor’s office and insurances to verify patient’s demographics.

Keeping files in order and up to date

Billing insurances

Answering phone calls/ transferring to correct personnel

Helping president of company with office work

January 2016- April 2016

Administrative Assistant, Mia Global Solutions

Answered phone calls

Called doctor’s office to obtain paperwork

Kept files organized

Billed/ post payments

Ordering supplies

March 2015- August 2015

Administrative Assistant, Ana Billing Company

Answered phone calls

Called doctor’s office to obtain paperwork

Kept files organized

Billed/ post payments

Ordering supplies

January 2013- February 2015

Teacher/ Front Desk Receptionist, Gymboree Play and Music

Taught developmental classes for children 0-36 months

Taught school skills with children from 2 to 5 years’ old

Clean gym and play area equipment and lobby area

Coordinate with parents and held parties at the facility for children 0-5 years’ old

As receptionist, coordinate appointments for classes and parties, manage daily calls, update costumer’s payments and profiles.

Nov 13- Nov 30, 2011

Spa Consultant/ Front Desk Receptionist, Planet Beach Contempo Spa

Cleaned rooms and towels

Instructed customers on the various treatments we offer

As receptionist, coordinate appointments, manage daily calls, update costumer’s payments and profiles.

Nov 2011- Aug 2012

Customer Service/ Sales Associate, Victoria Secrets at Dolphin Mall

Great customers and help them to choose merchandise

Bra certified, being able to help customers to choose the right size and style

Pick up floor of any loose items and change floor plans

Keep store organize

Feb 2011- Nov 2011

Customer Service/ Sales Associate, Jean Marie Hallmark

Great costumers

Working the register

Cleaning and keeping up the store

Filing and arranging greeting cards

Summer 2010

Receptionist, Andino Electric Corporation

Manage daily calls

Order office supplies

Keep employees and accounting records up to date

Schedule electrical site inspections and keep track of inspection results

Filing documentation and personnel documents

Education

Graduated 2010

High School Diploma, Miami Sunset Senior High School

2013

Crime Scene Investigation( ongoing), Keiser University

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