Administrative Assistant Customer Service
Resume:
Wetzler Taylor
Baltimore, Maryland 21212
*********@*****.***
410-***-**** cell
Career Objective
To utilize my strong organizational skills and good work ethic in an environment that allows me to progress further in job performance so that I may excel in my career.
Highlights of Professional Experience
Optician 2008- Present For Eyes Optical
Assist customers in selecting the style and color of eyeglass frames and lenses.
Adjust finished eyeglasses to fit the customer by heating and shaping plastic frames.
Demonstrate excellent customer service skills & instruct the use and care of eyeglasses.
Perform follow-up services, such as fixing broken frames, replacing temple screws, and adjusting and refitting glasses.
Scheduling & billing of insurance for doctor exams and eyeglasses.
Optician/Optical Manager 2003- 2008 Americas Best Contacts and Eyeglasses
Training of employees and development of eyewear specialist.
Merchandise presentation and inventory control.
Prepared and analyzed financial statements, management reports, and budget the performance analysis.
Billing of insurance for eyeglasses.
Optical dispensing technology.
Scheduling of eye exams and billing of insurance for eyeglasses
Supervised a staff of 6
Administrative Assistant Pro Staff 2002-2003
Maintaining front desk
Maintain confidential files
Coordinates and implements office service such as payroll, purchasing record control, projects, and budgets accounting operation.
Administrative Assistant Monumental Life Insurance (Careers USA) 1999-2002
Involved filing and working with incoming and outgoing mail.
Analyzing, record keeping, forms control, creating new system and revising procedures.
Operates personal computer to access email, electronic calendars and other basic office support software.
Researched and copied information from micro- fiche to a new main system.
Education
Baltimore City Community College
1996 High School Diploma
References Upon Request
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