Customer Service Administrative Assistant

Jennifer Kriete

**** * ******* ** 509-***-****

Moses Lake, WA 98837 Email: **************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

** ***** ** ********** ** the emergency services and telecommunications field with multiple job assignments

Strong leadership and instructional skills

Excellent communication and multi-tasking skills

Ability to work in a highly demanding and highly stressful environment

Flexibility required to deal with the unexpected

Ability to remain calm during busy periods and meets deadline tasks

Good judgment and decision making skills

Skilled in performance evaluations

Solid values and strong work ethic to encourage collaboration and success in team atmosphere

Energetic self-starter with excellent team development and conflict resolution skills

Ability to learn and adapt to continual technology changes

Able to organize and prioritize multiple tasks to meet deadlines, keeps files and documents organized for easy accessibility

Self-motivated

Effective writing and communication skills

Friendly, helpful and attentive to customer’s needs

Completes tasks

DEMONSTRATED SKILLS AND ABILITIES

Management Skills

Developed, maintained and fostered cooperative partnerships with other Emergency Service agencies

Recruited, advertised, tested and screened new employees

Implementation and oversee the Quality Assurance program for MACC

In charge of the scheduling the Fire/EMS and Law Tactical Advisory Committee meetings, agenda and dispersing of the minutes to agency personnel as well as attending and taking accurate notes for the quarterly meetings

Policy creation, review, updates and maintenance of the Policy books

Ability to remain objective and work to uphold the approved overall standards

Computer Skills

Fluent in Microsoft Office (Word, Excel, Power Point), and Windows.

Witron and KIWI programs

Copy, scan, fax and attach to emails or documents

Communications Skills

Professional, effective working relationship with co-workers ands customers

Answers phone and email requests to promptly process customers’ orders

PROFESSIONAL EXPERIENCE

Call taker/Dispatcher

Moses Lake Police Department 1995-1997

Multi Agency Communications Center 1997-2004

MACC 911 Mapping Coordinator 2004-2014

Administrative Assistant to the Center’s Director and Financial 2005-2014

Services Manager/Human Resources

(MACC 911) Quality Assurance Coordinator 2007-2014

Public Records Officer 2008-2014

Customer Service Representative 2014-2016

EDUCATION, TRAINING AND CERTIFICATIONS

General Studies

Diploma from Moses Lake High School 1993

Attended Big Bend Community College 1993-1995

Specialized Training/Certifications:

Medic First Aid CPR Certification 1999-2016

Hazardous Materials First Responder Awareness 1999

Customer Service in the 911 Center 1999

Hostage Negotiations for the Dispatcher 2000

Basic Emergency Medical Dispatch 2002

FEMA National Incident Management System 2008

Public Records Officer Training 2009

Public Certified Notary Public for Grant County 2010-2014

Big Bend Community College Writing Course 2012

Other Conferences/Seminars Attended:

Administrative Assistant Conference 2011

References available upon request

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