Customer Service Manager
Resume:
Jasmine Norris
Shreveport, LA 71109
********@*****.***
EXPERIENCE
Cash Cow, S hreveport, LA B ranch Manager
February 2014 - PRESENT
Job Duties
● Evaluates loan applications and documentation by confirming credit worthiness.
● Improves loan applications and documentation by informing applicant of additional requirements.
● Rejects loans by explaining deficiencies to applicants.
● Approves loans by issuing checks or forwarding applications to loan committee.
● Completes loan contracts by explaining provisions to applicant obtaining signatures and notarizations collecting fees.
● Helps customers by answering questions responding to requests.
● Maintains customer confidence by keeping loan information confidential.
● Updates job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations.
● Accomplishes bank mission by completing related results as needed.
●
Burgerking, S hreveport, LA 1 st Assistant Manager May 2013-February 2014
RESPONSIBILITIES
● Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines SKILLS
Audit, Financial Skills,
Financial Software,
Customer Service,
Thoroughness,
Confidentiality, Analyzing
Information, Decision
Making, Verbal
Communication,
Professionalism, Quality
Focus
LANGUAGES
Englsh
● Motivates and directs team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundings
● Supervises and trains team members and Shift Coordinators on team stations, BKC products, processes and policies
● Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
● Assists RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts
● As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement
● Makes decisions or recommendations on the discipline and terminations of team members
● Available to work evenings, weekends and holidays
● Prompt and regular attendance for assigned shifts, meetings and training
Popeyes, S hreveport,LA 1 st Assistant Manager August 2009 -May 2013
Physical Demands of the Job
● Consistently carries products/boxes and miscellaneous weighing no more than 70 pounds.
● Occasionally climbs ladders to roof to check A/C exhaust fan.
● Consistently operates registers, calculator, Norand, Fastfax, mail and product.
● Consistently handles product preparation.
● Consistently hears to communicate with employees, customers and suppliers.
● Consistently kneels to utilize proper lifting procedures and to open safe.
● Consistently lifts for product preparation, stocking and inventory. Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers.
● Consistently reaches for product preparation and serving customers and for training.
● Physical Demands of the Job
● Consistently sees during all activities.
● Rarely sits during the preparation of report and bank deposits. Frequently stands during serving customers and training. Frequently stoops to pick up supplies and trash.
● Consistently talks to employees, customers, suppliers and company representatives.
EDUCATION
Deridder High, D eridder, LA D ipolma
August 2008- June 2009
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