Customer Service Manager
Resume:
Caren Briley
Salisbury, NC 28144
(e-mail) *********@*****.***
Accomplishments:
Worked at Several Banks over a 29-year period
and have 20 years’ experience in all aspects of Branch Operations 9 years Back Office Bank Operations.
Objective: To secure a position in which my knowledge and experience can be used to become an asset to your team. I am enthusiastic, goal oriented, organized and a team player providing value in every action.
Experience: Harbor Federal Savings Bank 102 S. 2nd. Street, Ft. Pierce, FL 34950
Assistant Corporate Security Officer August 1997 to August 2006
Supervised 1 person, monitored daily reports due to lock out placed on accounts, assisted 42 branches of bank personnel with Counterfeit checks, Fraudulent accounts, Mailbox Fraud, Identity theft victims and all aspects of bank and customer fraud.
Monitored all fraudulent/counterfeit accounts within bank, assisted Local Law Enforcement and State's Attorney Officer in various counties with research evidence and prosecuted various cases of fraud.
Responsible for production of various reports for Senior Management and the Board of Directors.
Assisted the Corporate Security Officer in Risk Management, Robbery Training and Alarm equipment/contact updates as needed.
Assisted Deposit Operations with Inclearing/NSF Returns, Fed Returns, closing of overdrawn accounts and general ledger balancing as needed.
Internet/Checking Operations Assistant Manager
Supervised 10 employees in all daily operations and customer service for Checking Operations and Internet/Bill Pay Operations.
Directly involved with creating all Internet services and request from customers with Webmaster and Systems department.
Assisted 42 branches of personnel in all aspects of information related to items listed above.
Responsible for writing and reviewing all policies and procedures for all divisions of Checking Operations and Internet/Bill Pay Operations.
Other Positions Held: Electronic Services Supervisor, ACH Coordinator, Deposit Services Specialist, Retail Branch Operations.
Various Banking Operations
Assistant Branch Manager
Customer Service Representative (new accounts)
Head Teller - 5 to 6 Tellers (all aspects)
Teller.
Education: LaPorte High School
Graduate- Vocational Office Education/Business Major
Highlights: Professional Training:
IFE Classes - Expedited Funds Availability Act, Regulation CC, D, E, Bank Secrecy Act, Check Fraud Detection and Prevention
Payment Systems Network including: ACH Hot Topics, Payment Systems Risk Seminar
Fred Pryor Seminars: How To Be A Better Communicator
AIB Classes: Principals of Banking
Indian River Community College: Finance-Personal Financial Planning I & II
Central Piedmont Community College (Charlotte, NC) 2007 to 2011 Business Classes included: Business Law I, Recruit Selecting, Personnel Planning, Training and Development, Compensation and Benefits and Human Resources Management
Computer program knowledge and usage: Microsoft Word, Excel, Access, Outlook.
Group Wise
Transworld Internet Services and Database
Internet Training and Compliance
Nautilus
Optical
Collections Manager
Fiserv
Fed Line
Image 21
Intranet.
References: Available upon request
Contact this candidate