Manager Customer Service

J

oseph F. Moore II

Innovative manager with extensive customer service and staff development experience within highly competitive markets. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.

Areas of Expertise include:

Staff Management

Staff Training & Leadership

Process Improvement

Problem Resolution

Relationship Building

Project Management

Experience

STRAYER UNIVERSITY Houston, TX 12/2013-07/2016

Campus Admissions Manager/Military Liaison

Managed Admissions Staff of 16 on campus. Monitored and trained admissions staff on policies and procedures with the enrollment of students. Setup face-to-face and phone interview appointments and conducted campus tours as appropriate. Interviewed prospective students to determine educational background and future goals and objectives. Assisted prospective students with application process and complete review qualifications for admission. Enrolled new students and ensured appropriate basis of admission is obtained, all prerequisites were satisfied, and previous college transcripts ordered. Ensured prospective students’ admissions files were complete and assisted students with initial registration process.

Key Duties:

Educate prospective students on benefits of attending Strayer University, including high-quality academic programs, convenient locations, flexible online and on-campus course offerings, and recommend appropriate course(s) of study.

Partnering with other departments to finalize enrollment process, including SAS, SFS, Academics, and Registrar's Office.

COMCAST Houston, TX 04/2010-12/2013

Communications Technician Supervisor

Responsible for supervising a team of technical service personnel providing service and installation activity. Met the shop's Company's standard for QC measurements. Trained Technicians on test equipment usage and troubleshooting techniques. Developed staff training quality measurement guidelines and minimum requirements. Supported and motivated technicians training by continually monitoring progress and training schedules. In conjunction with Manager, performed and conducted annual, bi-annual reviews along with providing an ongoing open communications with the team to include coaching, mentoring, and career development on a daily, weekly and monthly basis.

UNITED STATES AIR FORCE Tinker Air Force Base, OK 4/2006-4/2010

Aviation Resource Manager

Input and audited 3500+ aircrew members’ flying and ground training. Created filing system for aircrew member’s personal information. Supervised and delegated workload and upgrade training among 14 airmen into career field. Oversaw aircrew positional upgrades and downgrades for 3500+ aircrew members. Monitored flight physicals, physiological training, aircrew qualifications, unit flying hours, and aviation requirement changes. Controlled security access to ARMS data interfaces, and advised supervisors on matters pertaining to ARMS requirements and modifications.

Key Accomplishments:

Initiated actions to support aviation management policies and procedures, and conducted aircrew and parachutist interviews.

Scheduled 25+ daily aircrew training and aircraft sorties, and maintained sensitive and secret mission information.

Education

BS, Business Administration

STRAYER UNIVERSITY Online Expected 2017

AA, Operations Management

COMMUNITY COLLEGE OF THE AIR FORCE Maxwell AFB, AL 2010

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