Dr. Dhanvanti Akhelikar

Career Objective:

To obtain a responsible and challenging role in health care industry where my skills, abilities and knowledge will have valuable application. Area of Interest:

● General administration

● Clinical and Supportive Services

● Quality control

● Hospital accreditation.

Skill Sets:

● Strong organizing skills.

● Good communication skills.

● Willingness to learn new skills.

● Good administrative capabilities.

● Good decision making capabilities.

Educational Qualifications:

● MBA in Hospital & Healthcare m anagement from Indian food Management School & Research Centre (University of Northeast Virginia, U.K).

● PG DHA from Mumbai University (Garware Institute) in August, 2009.

● BHMS from Mumbai University, C.M.P.H.M.C., Irla, Vile Parle in May 1995.

● H.S.C. Maharashtra Board from R.D. National College, Bandra in March 1988.

● S.S.C. Maharashtra Board from Cardinal Gracias High School, Bandra in March 1986.

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Present Profile:

Reporting to Director

● Hospital Administrator at Sportsmed Mumbai Pvt. Ltd., Parel West, Mumbai. Job Description:

● Manage the hospital daily functioning.

● To maintain attendance & leave of In house & Outsourced employees.

● To maintain Payroll of the staff of In house & Outsourced employees.

● To maintain Daily & Monthly MIS Reports and forward it to the Director.

● To conduct monthly Audit.

● To maintain stock of Pharmacy / OT / Linen / Stationary Inventory.

● To handle Petty cash account.

● Handling the nursing department & schedule duty of nursing department.

● Coordinate & ensure smooth functioning of the OPD & IPD.

● To manage the HK & Maintenance of the hospital.

● To receive and review the quotations and requirements of the hospital.

● Conduct interview & induction of the staff.

● Monitoring and tracking work of all departments.

● Daily rounds & problem solving of the outpatient as well as inpatients. Career Graph:

Reporting to Operations – Head.

● Team Leader – Operations in Hinduja Healthcare Surgical, Khar. Job Description:

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● Overseeing the administration & daily working of Front Office and Customer Care Departments.

● To supervise operations of OPD receptionists and customer care executives.

● To delegate operational work by aligning second in line staff and on the counter staff.

● To conduct weekly intra and inter departmental meetings to continually evaluate and improve standards through training.

● To prepare CCE and receptionists duty schedule.

● To supervise training of new staff in operational areas and also supervise their evaluation.

● To work towards maintaining and escalating Internal Customer Satisfaction.

● Taking care of the staff accommodation and to make necessary arrangements for the same.

● Taking care of booking & facilitation of events happening in the BE hospital auditorium.

● Conducting Line Manager level of interview and review and evaluate the job applicants for position in administration of front office, customer care, typing pool & telephone operators.

● Handling administration of Housekeeping, F & B, Laundry & Linen, Telephone operation & typing pool departments.

● Making daily & monthly MIS reports of F&B, Housekeeping, telephone operators and Laundry & Linen Departments.

● Ensuring smooth functioning in coordination with clinical as well as nonclinical departments.

● Conducting internal audit in Operations department.

● Handling the Biomedical Waste Management policies & implementation in the hospital.

● Maintaining & analyzing the MIS report of the patient feedback. 3

Senior Executive – Administration in Bhatia Hospital from August 2009 to March 2012.

Reporting to Medical Director & Finance Director.

Job Description:

● Head of Department of Housekeeping, F & B, Laundry & Linen departments.

● Managing the inpatient and outpatient services related to Housekeeping, and Laundry & Linen Services.

● Ensuring the grievance addressal of IPD patients.

● Coordinating audits of all these departments.

● Training and guiding the floor executives and ensuring smooth functioning of the floor with coordination of all the departments.

● Manages all aspects of daily hospital operations.

● Daily interaction, training & management of outsourced housekeeping staff.

● Management of linen, stock, audit of the stock indent in all wards & departments.

● Laundry services, day to day operations and billing of laundry.

● Taking rounds and attending to patient requirements related to Laundry, linen, housekeeping..

● Coordination with maintenance department regarding proper functioning of overall hospital.

● Handling complete patient care of IPD patients related to the services provided to the patients, patient feedback, admission form deficiencies and overlooking maintenance work of the hospital IPD & OPD areas etc.

● Handling administration, billing, stock of F&B Services related to patients & staff, managing the inpatient and outpatient services related to F&B Senior Executive – Medical Services i n Bhatia Hospital, Mumbai. Reporting to Medical Director & Medical Superintendent. 4

Job Description:

● Monitoring the documentation done by the RMOs and ensuring fulfillment of all Medicolegal requirements.

● Ensuring smooth functioning of medical services in regards to leave/absence of RMO’s and division of their Unit work in their absence.

● Ensuring proper bed utilization of bed.

● Handling complete administration of AKD and Casualty department.

● Arranging lectures for DNB candidates.

● Looking after the indoor Medical Records and the biomedical waste management policies implementation in the hospital.

● Operation Executive i n Bhatia Hospital, Mumbai. Job Description:

● Take timely decisions that directly impact patient care.

● Ensure timely and effective communication and collaboration among departments and provide operational oversight throughout the Hospital.

● Administrative liaison to patients, families, health system employees and external customers.

● Demonstrated excellent abilities for assessment, critical thinking, delegation of work and multitasking.

RMO in Suraj Nursing Home, Kurla (February 2006 to February 2008). Job Description:

● Handling outpatients and inpatients in the nursing home.

● Co ordination with patient and doctors for OP and IP admissions.

● Looking into the inpatient billing for minor and major procedures.

● Do OT bookings for patient.

● Counseling of patients, explain pre operative and post operative care etc to patients. 5

● Looking after the patient problems i.e. clinical and non clinical problems.

● Ensuring proper administration of the nursing home related to patient care and hospital staff.

● Practicing homeopathy i n Kalina and Kurla (January 1995 to August 2008).

● Medical transcription for 5 years in Godrej and Spryance India (February 2000 to 2005).

Personal Details:

● Permanent Address: : C 4 Silver Springs,

Garden Rose Colony,

L.B.S. Marg,

Kurla West,

Mumbai 400 070

● Residence No.: 0-22-250*****.

● Date of Birth: 3r d

November 1970.

● Nationality: I ndian.

● Gender: Female.

● Marital Status: M arried.

● Language Known: E nglish, Hindi, Marathi & Kannada.

● Hobbies & Interests: R eading, Listening to Music, Surfing on net & Traveling, Interacting with people.

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