Customer Service Manager

PROFESSIONAL EXPERIENCE

**/****- ******* ********* ************* Praise, Power, Compassion, Ministries

Responsibilities: Updating and maintaining one or more accounting records on Quick Book accounting software, including tabulating expenditures, receipts, accounts payable and receivable along with profit and profit loss. Utilizing Quick Book to separate various accounts within PPCM and maintaining accountability for the different ministries within the church

Tasks include:

Handling all financial transactions and recordkeeping

Recording all transactions

Posting debits and credits

Producing financial statements

Preparing and reporting Accounting reports and Budget summaries to the Board of Trustees, Directors and leaders of various ministries.

Preparing bank deposits by compiling data from cashiers (church offerings etc.)

Verifying and balancing receipts, sending cash, checks, or other forms of payment to the bank.

Handling payroll, making purchases, when necessary, preparing invoices, and monitoring overdue accounts.

Reconciling billing vouchers

Ensuring all data is completed properly and accurate.

Coding documents according to ministry procedures.

Posting transactions in Quick Book and updating files at least weekly or when necessary and making other corrections.

Reconciling and comparing Quick Book printouts versus bank statements and invoices to ensure all documents are balanced and information on the documents are accurate and complete.

Additional responsibilities include:

IRS Tax form submissions

Payroll

Procurement and billing.

Writing correspondence and making phone calls to customers or clients

Interacting with colleagues to conduct ministry business.

Working closely with the Pastor and leaders of the ministry to ensure the goals and objectives of the financial ministry are achieved.

PROFESSIONAL EXPERIENCE

11/2005 to 02/2010 Administrative Assistant Contractor Joint Special Operation University (JSOU)/ Science Applications International

PROFESSIONAL EXPERIENCE

Accomplished Administrative Assistant with over 10 years of experience in office management, customer service, Demonstrated experience in customer service, office automation, office management, and training and development Proven skills in solving problems, preparing statical reports and managing the workflow of an office. Strong administrative skills, able to manage office workload, prepare correspondence, maintain functional filing system and coordinate events. Excellent interpersonal and verbal communication skills,

Performed Administrator support as the team travel coordinator QC all expense reports for accuracy assuring that charge numbers and expense charges are correct and allocated to the correct task in Deltek Data Base. Created two data base to track all expense report for the team along with training. Responsible for editing routing messages Automated Message Handling System via E-mail (AHMS), distribution & FedEx mailing, Answering phones, Pick up and drop off Distribution mailing, Provide logistic and administrator support for various courses with Travel arrangement in the Defense Traveling System(DTS), Create and process orders for the Government as well as Contractor, Civilian Students and Speakers. Gathers and summarizes information from files and documents for supervisor's or other staff member's use in responding to inquiries. Tracked the spending of the JSOU TEAM and received Monthly reports from SAIC contractor Office. Reviewed and complied expense data and provided Monthly report of obligation expenses to JSOU Finance Department utilizing Microsoft excel software.

PROFESSIONAL EXPERIENCE

03/99 to 11/2005: Administrative Assistant, Science Applications International Corporation

I insure automated calendars were maintained and Schedules brought to manager attention if meeting could not be met. Provide administrative assistance and customer service to three divisions with a combined workforce of 80 employees. My responsibilities were not limited. Reviewed and processes incoming calls and Outgoing Calls providing service or direction as necessary, preparing correspondence and maintaining appropriate file copies for historical purposes. I oversee the preparation of Travel Authorization Requests (TARs) and the subsequent ticketing and travel arrangements as well as the review of employee expense reports upon completion of travel. In the capacity as ticketing manager for all local area SAIC locations I insure continuous monitoring of issuance and delivery as well as periodic account reviews which are submitted to corporate travel. To insure absolute accountability I assist in the collection, review and submission of timecards and insure accuracy and timeliness. As our branch liaison with accounts payable I collect, validate and process all requests for payment from various vendors. I manage the SAIC Cooperate purchasing card (PC) for the Division reviewed and maintain accounting transactions and balance and reconciling of detailed summary accounts. I give administrative support to the Contactor by providing documents for proposals and I support Project Control and Deputy Manager on Finances and Budget.

08/97 - 03/99 Present: Secretary/Receptionist, Science Applications International Corporation

In this position I primarily provide a wide variety of clerical and administrative support functions to the Division Manager, Deputy Manager and Officer Manager. I insure calendars are maintained and updated to keep our managers abreast of scheduled appointments. In addition I also provide administrative assistance and customer service to three divisions with a combined workforce of 101 employees. My responsibilities include, but are not limited to, taking incoming calls and providing service or direction as necessary, preparing correspondence and maintaining appropriate file copies for historical purposes. I oversee the preparation of Travel Authorization Requests (TARs) and the subsequent ticketing and travel arrangements as well as the review of employee expense reports upon completion of travel. In my capacity as ticketing manager for all local area SAIC locations I insure continuous monitoring of issuance and delivery as well as periodic account reviews which are submitted to corporate travel. To insure absolute accountability I assist in the collection, review and submission of timecards and insure accuracy and timeliness. As our Division liaison with accounts payable I collect, validate and process all requests for payment from various vendors who provide services to our location. I maintain total control over all administrative supply ordering and account maintenance and insure absolute supply discipline. I also provide assistance to our administrators located at customer sites on an as needed basis. I’m the receiver in SAP for Warfighter Support Division.

08/1996 to 07/1997: Office Manager, Emerald Coast Driving Improvement School

I provided administrative support to the Director of the Emerald Coast Driving Improvement School. I managed marketing efforts of new accounts/customers. Coordinated Driving Improvement courses/schedules and ensured compliance with state regulations. I provided Logistics support for multiple sites/classes assisting with the recruiting and support of new instructors. My duties included payroll, financial accounting, and excellent customer service.

08/89 to 05/1995: Lead Rental Agent National Inter-Rent

I was responsible for a fleet of 900 cars. My duties included supervising the Front Desk operations to include the staff of Rental Agents, and all accounting and payroll operations. I provided excellent training to new employees on daily operations, customer service and corporate policy and procedures.

03/1986/ to 08/1988: Teacher/Office Administration Sunshine School

I planned and organized daily class lessons. Ensured compliance with the Health and Nutrition Board in planning meals. Promoted early development of fundamental learning skills and provided administrative support for the office during the weekends. Prepared timecards and maintained the general office functions as needed.

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