Professional Profile:

Reliable and versatile customer service driven professional with a strong history of providing sterling support to a wide array of both internal and external customers

Experience:

Xerox, Charlotte, NC October 2015- Present

Customer Care Representative

Acts as a liaison and plan specialist for provider customer care with Independence Blue Cross Insurance

Actively problem solves to provide expedient resolutions to provider concerns

Successfully navigates internal database to accurately communicate the details of member accounts

Provides exemplary customer service and support

Target, Mooresville, NC May 2015-October 2015

Sales Floor Team Member

Provided outstanding customer service by answering questions and assisting customers both in store and via telephone. Performed various duties as a sales associate including but not limited to placing and maintaining stock, serving as secondary cashier when needed, ensuring the sales floor was in compliance with strict product placement and cleanliness standards and various projects as needed

The Fresh Market, Cornelius, NC August 2014- April, 2015

Cashier/Floater

Acted as a customer service ambassador for the front end through the answering of customer questions, assistance with the locating of items, communication of current specials, and the operation of a cash register. Maintained accurate records through the utilization of computer software for money handling. Performed as a team player, assisting the floral specialist in the gift center and floral department as needed.

Brunswick Interagency Program, Leland, NC March 2014-August 2014

Habilitation Technician

Provided personalized, one on one support to an intellectually and developmentally disabled client through the assistance in transport from class to class, aiding in academic activities and encouraging the socialization with students and staff which allowed for the accomplishment of the client’s personal goals

Books-A-Million, Southern Pines, NC December 2011- January 2015

General Merchandise Specialist

Functioned as a customer service and product specialist through the answering of customer requests via phone and in person, the maintenance, replenishment and placement of merchandise, performing transactions via Point of Sale computer system, and ensuring the store’s compliance with cleanliness and safety standards

Lifetouch Photography, Winston-Salem, NC August 2011- November 2011

Photographer

Fulfilled requests for yearbook photography by traveling to various schools and photographing student portraits effectively and in a timely manner. Utilized computer software in order to maintain accurate travel and labor records and to organize student portraits

Moore Free Care Clinic, Southern Pines, NC January 2011- May 2011

Intern

Provided exemplary clerical and administrative support, operating as an Administrative Assistant to an Eligibility Specialist as well as supporting pharmacy as needed

Education:

Sandhills Community College, Pinehurst, NC January 2009- May 2011

45 hours towards Associate Degree: General Studies

Light House Home School, Aberdeen, NC August 2008- June 2011

High School Diploma

Technical Skills:

Mac OSX

Windows 7 and 8

Microsoft Office Suite

Billing Software

Ticketing and Sales Systems

60 WPM

References available upon request