Customer Service Administrative Assistant

Kendra Anthony

PSC * BOX ***** A PO, Armed Forces 09012 k *************@*****.*** +49-151********

O BJECTIVE :

To obtain an administrative position that would allow me to use my knowledge and skills to the best of my ability.

E XPERIENCE:

April Carey Charleston, South Carolina July 2012 May 2014 Personal Assistant/ Bookkeeper

● Prepared documents to be mailed to clients

● Drafted communication on supervisors behalf

● Conducted research on issues within the business

● Managed projects

● Ran errands and made shopping trips

● Issued invoices to clients

● Recorded cash intake and output

● Prepared bank deposits

● Prepared checks to pay vendors

● Conducted monthly reconciliation to every bank and credit account

● Issued financial statements

● Processed payroll

● Maintained an orderly account filing system

● Complied with local, state and federal reporting requirements

● Provided clerical and administrative support to management

● Worked 45 50 hours a week

Jaime and Matthew Gouin Summerville, South Carolina October 2011 June 2012 Nanny

● Created a stimulating and nurturing environment for children

● Supervised children's activities at all times

● Planned and prepared meals, bottles and snacks for each child

● Dressed the children

● Placed the children down for naps

● Changed diapers

● Helped potty train

● Performed household work such as cleaning up after meals, children, and washed bottles

● Taught appropriate social manners

● Played with the children inside and outside

● Participated in educational activities with the children such as reading, singing, crafts and playing make believe.

● Disciplined the children when necessary

● Administer medication to children as needed

● Worked 40 hours a week

Cherokee Family Clinic Cherokee, Oklahoma March 2009 January 2010 Administrative Assistant

● Answered the telephone

● Sent and received faxes

● Managed a front desk reception within a high volume environment

● Answered multiple phone lines and transferred to the corresponding departments

● Filed and maintained patient records

● Prepared bank deposits daily

● Checked patients in at the front desk

● Scheduled appointments within the clinic

● Scheduled Xray's, MRI's, ultrasounds and specialist appointments for patients as needed

● Prepared medical insurance record packets for insurance reviews

● Assisted patients with applications for Medical, Medicare and initial appeals for payments.

● Contact patients for unpaid claims for Health Maintenance Organization (HMO), Preferred Provided Organization (PPO) and private accounts

● Corresponded with patients through phone, fax and email and in person to schedule appointments and answer inquires

● Coded and prepared patient visits to be sent to insurance companies

● HIPAA compliance

● Proficient in medical terminology and current procedural terminology

● Completed Insurance eligibility verification

● Worked 40 45 hours a week

Share Medical Center Alva, Oklahoma March 2006 October 2008 Certified Nurses Aide

● Helped patients with daily activities such a brushing their hair, showers, brushing their teeth and dressing for the day or bed

● Provided personal hygiene for bedridden patients

● Served meals to patients and helped feed them if necessary

● Checked vital signs and weight, recorded urine output

● Answered patients call lights and answered questions

● Reported information about patients to the lead nurse

● HIPAA compliance

● (Occupational Safety and Health Administration) OSHA training

● Worked 35 40 hours a week

EDUCATION:

Liberty University Lynchburg, Virginia

Criminal Justice Criminal Psychology, GPA 3.0

Northwestern Oklahoma State University Alva, Oklahoma Criminal Justice, GPA 2.8

Cherokee Junior Senior High School Cherokee, Oklahoma May 2005 General Education, GPA 3.6

Honors:

S KILLS:

● Self Starter with professional manner

● Energetic and organized

● Critical thinker

● Planning/Coordinating

● Schedule management

● Excellent Communication skills

● High organized with superior attention to detail

● Microsoft office, excel and powerpoint proficient

● Ability to create powerpoint presentations

● Multitasking

● High quality customer service

● Great time management

● Ability to adapt easily

● Strong work ethic

● Leadership

● Creativity

● Relationship building

● Self awareness

● Patient

● Ability to type 60 words per minute

● Problem solving

L ANGUAGES:

English

INTERESTS:

Reading

Traveling

Volunteering

Cooking

Music

REFERENCES: R eferences are available upon request.

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